Fortinet FortiSwitch 248E-POE FortiCare Premium, 1-Year (FC-10-WP248-247-02-12)

The FortiSwitch-248E-POE covers mixed-PoE environments: 24 of its 48 ports deliver PoE+ power while the remaining 24 serve standard wired clients, with a 370 W total budget. Running it without an active support contract means a P1 failure — a switch that stops forwarding — requires navigating Fortinet’s standard support queue without the 1-hour response guarantee. The FC-10-WP248-247-02-12 changes that, bringing FortiCare Premium coverage to your 248E-POE for one year with verified 24/7 access and advance hardware replacement.

What FortiCare Premium Covers

Under this 1-Year FortiCare Premium contract, your FortiSwitch-248E-POE is covered for:

• 24/7/365 phone and web support from Fortinet TAC engineers
• One-hour P1 response; next-business-day for lower-severity cases
• Next-business-day advance hardware replacement — a spare ships before you return the failed unit
• All FortiSwitchOS firmware updates, security patches, and bug fixes for 12 months
• PSIRT advisory access and prioritised security patch delivery
• Fortinet Support Portal: case management, asset registration, and contract tracking
• Priority RMA add-on eligibility (FC-10-WP248-210-02-12 sold separately)

Who Needs This Contract

The 248E-POE is a common choice for floors where not every endpoint needs PoE — access switches that serve a mix of desks, phones, and cameras. Annual support contracts suit IT teams that review coverage at budget time each year, or sites where a hardware refresh is expected within the next 12 to 18 months and a multi-year commitment doesn’t make sense. FortiCare Premium sits above basic coverage while keeping costs reasonable for environments that don’t require Elite-tier response times.

Activation and Delivery

DataCenter360.ca delivers the registration key electronically after purchase, typically within the same business day. Apply it at support.fortinet.com using the switch’s serial number, and coverage is active immediately for 365 days.

FortiCare Tier Comparison

This product is a FortiCare Premium contract. The table below summarises what each tier covers for FortiSwitch models so you can confirm Premium meets your requirements.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP with stock verified before every order and electronic delivery worldwide. For a 1-year commitment on the FortiSwitch-248E-POE, the FC-10-WP248-247-02-12 is a single transaction with no surprises. If you want to add Priority RMA this year, the FC-10-WP248-210-02-12 is available as a companion purchase. Reach out if you’re managing multiple 248E-POE units and need a renewal schedule aligned across the fleet.