Fortinet FortiSwitch 248E-POE 4-Hour Hardware Priority RMA, 3-Year (FC-10-WP248-211-02-36)

A three-year deployment plan for the FS-248E-POE deserves a matching three-year hardware recovery guarantee. The 4-Hour Hardware Delivery Priority RMA (FC-10-WP248-211-02-36) ensures that if your switch requires replacement any time during that window, Fortinet ships an advance unit targeted to arrive on-site within four hours of case approval — no waiting for a standard freight cycle.

What This Service Covers

Under the 4-Hour Hardware Delivery Priority RMA, when a hardware failure is confirmed by Fortinet TAC, a replacement FS-248E-POE is dispatched with priority shipping targeting delivery within four hours. Your original unit is returned to Fortinet after the swap. This is an advance-replacement model: the new unit arrives first, then you ship the defective hardware back using pre-paid packaging.

Coverage runs for the full 3-year term. The service is add-on to FortiCare Premium or Elite and does not replace your base FortiCare contract.

Who Needs It

IT teams running the FS-248E-POE as the backbone PoE switch for IP phones, cameras, or wireless access points often cannot tolerate a two-day freight window when a switch fails. This applies to branch offices without spare hardware on-site, healthcare facilities where network downtime has patient-care implications, and financial services environments where access-layer outages translate directly to lost productivity. The 3-year term is a good fit for organizations planning a full refresh cycle and wanting coverage through the end of a budget period.

Activation and Delivery

This contract is a service license delivered electronically. After purchase, DataCenter360.ca sends the entitlement key by email within 0–1 business day. You register the key against the serial number of your FS-248E-POE in the Fortinet Support Portal to activate coverage. No hardware ships at activation. Replacement units are dispatched only when TAC opens and approves a hardware replacement case.

4-Hour Hardware vs Other RMA Options

This service requires FortiCare Premium or FortiCare Elite on the covered switch. The table below shows how Priority RMA fits within each FortiCare tier.

If your team needs a technician on-site at the same time as the hardware, consider upgrading to the 4-Hour Hardware + On-Site Engineer service (FC-10-WP248-212-02-36) for the same term. If data security during device transit is the concern, the Secure RMA option (FC-10-WP248-301-02-36) handles encrypted logistics.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller in Canada. You can purchase this 3-year 4-Hour Hardware Priority RMA contract directly through our online store. We process and deliver entitlement keys within 0–1 business days. For multi-unit deployments or bundled hardware and licensing quotes, reach out to our team and we’ll expedite the paperwork.

Frequently Asked Questions