Fortinet FortiSwitch 248E POE FortiCare Essential Support for FortiSwitch, 3-Year (FC-10-WP248-314-02-36)

SKU: FC-10-WP248-314-02-36

Original price was: CAD$516.54.Current price is: CAD$430.46.

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FortiSwitch 248E-POE FortiCare Essential Support 3-Year (FC-10-WP248-314-02-36) is a renewal-only service contract providing next-business-day response, return-and-replace RMA, firmware updates, and Fortinet Support portal access for the FS-248E-POE over a three-year term.
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Product description

FC-10-WP248-314-02-36 delivers three years of FortiCare Essential support for the FortiSwitch 248E-POE (FS-248E-POE) in a single purchase. Consolidating three annual renewals into one contract reduces procurement overhead, eliminates the risk of a missed yearly renewal, and spreads the support cost across a predictable three-year window. The FS-248E-POE provides 24 PoE+ ports across a 48-port GE chassis with a 370W budget, making it a practical choice for mixed-density deployments. This SKU is available as a renewal only and cannot be combined with a new hardware order.

What it covers

FortiCare Essential (svc code 314) provides next-business-day response for critical issues, return-and-replace RMA for hardware failures, access to firmware updates, and use of Fortinet’s online support tools and asset management portal. The 3-year term means these entitlements remain continuously active without requiring an annual renewal action. The table below compares Essential against the Premium and Elite tiers available for the FS-248E-POE.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who needs it

Organizations that have standardized on the FS-248E-POE and plan to keep it in service for the medium term will benefit from the 3-year term. The FS-248E-POE is designed for environments where partial PoE coverage is sufficient: 24 ports supply PoE+, leaving the remaining 24 as standard GE ports, which lowers the per-unit cost compared to the full-PoE FPOE variant. IT teams managing a predictable installed base of these switches can reduce support administration by aligning the contract term to their hardware lifecycle plan.

Activation & delivery

The license key is delivered electronically to the email address on the order, with worldwide delivery and no physical shipment. Activate by logging in to the Fortinet Support portal at support.fortinet.com, locating the registered FS-248E-POE asset, and applying the key to extend the entitlement by three years from the current expiry date. Store the key in your asset management records before activation in case re-entry is needed.

One service vs the bundle

FC-10-WP248-314-02-36 is a support contract for the FS-248E-POE hardware only. It does not include FortiGuard security services. In a FortiLink-managed fabric environment, the upstream FortiGate carries the security subscriptions that govern threat feed access across the network. Check FortiGuard entitlements on that device separately. This renewal has no effect on any other license in your environment.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 3-year term on FC-10-WP248-314-02-36 is suited to teams that prefer to reduce annual procurement cycles and lock in support coverage aligned to a standard hardware refresh period. Purchasing here means the key is issued through Fortinet’s authorized channel and delivered electronically, with no geographic restriction. Customers in any country can order and receive the license key by email.

Frequently asked questions

Is FC-10-WP248-314-02-36 available for a newly purchased FS-248E-POE?
No. This SKU is renewal-only and applies only to a FortiSwitch 248E-POE that already holds or previously held a valid support entitlement. New hardware requires a different initial support SKU at time of purchase.
When does the 3-year term start?
The term starts from the expiry date of your current support contract, not the purchase date. If you activate the key while the current contract is still active, Fortinet stacks the new term on top of the existing end date.
Does the Essential tier cover all 48 ports on the FS-248E-POE, including the PoE ports?
Yes. The support contract covers the entire FS-248E-POE unit, including all 48 GE ports and the 24 PoE+ ports. PoE functionality is not a separate licensed feature; it is part of the switch hardware covered by this contract.
Can I upgrade from Essential to Premium mid-term?
Yes. Fortinet allows mid-term upgrades. You would purchase an upgrade SKU that bridges the remaining term from Essential to Premium. Contact DataCenter360.ca if you need assistance identifying the correct upgrade SKU for your remaining contract period.
Is telephone support included in the 3-year Essential contract?
No. Telephone support is available in the Premium and Elite tiers only. Under Essential, support is handled through the online case portal. The 3-year term does not change this limitation.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-248E-POE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-WP248-314-02-36

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