Fortinet FortiSwitch 424E FortiCare Elite Support, 5-Year (FC-10-S424E-284-02-60)

Buying five years of FortiCare Elite Support at once means your FortiSwitch 424E carries Fortinet’s highest support tier for its entire useful life without a single renewal event interrupting coverage. FC-10-S424E-284-02-60 is the longest standard term available for this model, and it is the practical choice for organizations with long asset-hold policies and capital-expense procurement models. Finance teams get one support line item for the life of the switch; operations teams get uninterrupted 24/7 TAC access and 4-hour hardware replacement from the day the contract activates to the day the hardware is retired.

What it covers

Over the full 60-month term, FC-10-S424E-284-02-60 provides 24/7 TAC access with priority routing to senior Fortinet engineers, every firmware and software update published for the FortiSwitch 424E during the contract span, and 4-hour advance hardware replacement. The advance replacement program ships a replacement FS-424E before you return the failed unit, targeting a 4-hour response from the time of a validated failure. The 5-year window covers both the current FortiOS-Switch release track and any feature branches Fortinet introduces for the 424E generation during that period, so the switch stays current through its full operational lifecycle.

Who needs it

Organizations with strict asset-hold policies, capital-expense budgeting, or critical switching infrastructure are the best fit for FC-10-S424E-284-02-60. Data center edge aggregation, healthcare networking, and manufacturing floor connectivity are examples where a switch failure has wide operational impact and a 5-year support commitment removes both the financial risk of escalating renewal pricing and the operational risk of a lapsed contract. Any organization worldwide can purchase this license electronically; there is no geographic restriction on FortiCare entitlements.

Activation & delivery

FC-10-S424E-284-02-60 is an electronic license delivered by email. Register the key in the Fortinet Support Portal (support.fortinet.com) against your FS-424E serial number to start the 60-month term. Activation is immediate upon registration. If the FS-424E already has an active support contract, the 5-year term stacks to begin at the current contract’s expiry, preserving unbroken coverage with no overlap gap to manage. No physical shipment is needed, and delivery reaches customers worldwide.

One service vs the bundle

FC-10-S424E-284-02-60 is a standalone FortiCare Elite Support contract covering TAC, firmware updates, and advance hardware replacement only. It does not include FortiGuard security subscription content. Organizations that hold a separate FortiSwitch security subscription can add this 5-year Elite contract to extend support coverage without affecting the security subscription term. The standalone structure also allows you to align each service element to the term that makes operational sense: a 5-year support commitment paired with a shorter, more flexible security subscription term if your threat environment requires more frequent reassessment.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with global electronic delivery. FC-10-S424E-284-02-60 is in stock and available for immediate fulfillment. A 5-year purchase from a single authorized source produces one invoice and one activation record in the Fortinet Support Portal, which simplifies asset management and auditing across a long contract period. Organizations managing multiple FortiSwitch 424E units under 5-year contracts are encouraged to contact DataCenter360.ca to discuss pricing on consolidated orders.

Frequently asked questions