Fortinet FortiSwitch 424E Fiber FortiCare Elite Support, 1-Year (FC-10-S424I-284-02-12)

When a campus fiber aggregation switch goes down overnight, the next business day is the clock that matters. FC-10-S424I-284-02-12 keeps your FortiSwitch 424E-Fiber under Fortinet’s highest support tier for one year, with 24×7 TAC access and a designated support team ready to respond. A one-year commitment fits annual procurement cycles or pilot deployments, letting you validate Elite-level response before extending to a longer term.

What it covers

FortiCare Elite (service code 284) includes 24×7 telephone and online TAC access, Next Business Day hardware replacement for the FS-424E-Fiber, advanced RMA handling, and a dedicated account support team. Elite sits above FortiCare Premium (247) by adding enhanced SLA commitments and a designated TAC contact for faster escalation paths. This 1-year contract is tied to your FortiSwitch 424E-Fiber serial number; the FortiGate controller managing the switch via FortiLink requires its own separate support contract.

Who needs it

Organizations running fiber-connected MDFs or inter-building links where the FS-424E-Fiber is an aggregation point need Elite support because an unresolved TAC case at standard priority extends downtime for every connected device. The 1-year term suits teams on annual software asset budgets, or sites where FortiLink-managed fabric is newly deployed and a shorter commitment is preferred before locking into a multi-year contract. If your refresh cycle is 12 months, this term aligns support renewal directly with hardware review.

Activation & delivery

FC-10-S424I-284-02-12 is an electronic license delivered worldwide. After purchase, Fortinet sends the license key by email, typically within one business day. You apply the key in the FortiCare portal against the FS-424E-Fiber serial number, and the 12-month Elite entitlement activates from that date. No physical shipment occurs; delivery is available globally without geographic restriction.

One service vs the bundle

FC-10-S424I-284-02-12 covers FortiCare Elite support only: TAC, hardware replacement, and RMA. It does not include FortiGuard security subscriptions, which are licensed on the FortiGate controller rather than on the switch itself. Purchasing switch support separately from FortiGate licensing gives each contract its own renewal date, budget line, and entitlement owner, which simplifies auditing when your FortiSwitch and FortiGate refresh cycles do not align.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with direct access to Fortinet’s licensing system. For a 1-year Elite contract on a single switch, orders typically generate the license key the same business day when placed during business hours. If you are unsure whether a 1-year term or a multi-year SKU better fits your budget cycle, the DataCenter360.ca team can walk through the per-year cost difference before you commit. Orders ship worldwide electronically.

Frequently asked questions