Fortinet FortiSwitch 424E FPOE FortiCare Elite Support, 1-Year (FC-10-S424F-284-02-12)

When a FortiSwitch 424E-FPOE enters production, keeping its support current protects the investment you made in the hardware. This 1-year FortiCare Elite subscription (FC-10-S424F-284-02-12) gives your switch a full year under Fortinet’s highest individual support tier: around-the-clock TAC access, all firmware updates released during the term, and next-business-day advance hardware replacement, without committing to a multi-year term. It is a natural fit for organizations that align their IT support costs to annual budget cycles.

What it covers

FortiCare Elite is Fortinet’s premium per-device support tier. For the FortiSwitch 424E-FPOE, this 1-year subscription includes:

• 24×7 access to Fortinet’s Technical Assistance Center by phone, web portal, and chat
• All firmware and software updates released during the 12-month coverage period
• Next-business-day advance hardware replacement: Fortinet ships a replacement unit before receiving the failed device back
• Online case management with priority routing

Coverage applies to the specific FS-424E-FPOE unit registered under this SKU. It does not extend to other devices in your network.

Who needs it

Network teams that operate on 12-month IT budget cycles are the natural audience for the 1-year term. Organizations trialing the FortiSwitch 424E-FPOE for the first time often choose a 1-year term so the renewal decision can be revisited after the initial deployment year, when actual support usage and satisfaction are known. The 1-year term also fits environments that want to reassess support tiers annually rather than committing budget three or five years out.

Activation & delivery

FortiCare Elite is an electronic service with no physical shipment. After your order is processed, Fortinet issues a registration key delivered by email. You activate the key in the Fortinet support portal (support.fortinet.com) against the serial number of your FS-424E-FPOE, and coverage goes live within minutes. No customs clearance, no waiting for a courier. This service is available to buyers worldwide.

One service vs the bundle

The FS-424E-FPOE hardware is also sold as a bundle that includes an initial support term. Purchasing this support subscription separately is the right approach when renewing a unit whose original coverage has lapsed or is about to expire, when the hardware was acquired through a different channel that did not include support, or when you want a different term length than the original bundle carried. This SKU covers support only. It does not include the switch hardware or any FortiGuard security intelligence subscription.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. When you order FC-10-S424F-284-02-12, the Fortinet registration key arrives by email, typically on the same business day. Annual renewals are straightforward: locate this SKU, place the order, and register the new key before the current term expires to avoid any gap in coverage. If your procurement team needs a formal quote before issuing a purchase order, use the request-a-quote link on this page and we will respond promptly.

Frequently asked questions