Original price was: CAD$2,565.17.CAD$2,046.68Current price is: CAD$2,046.68.
United States (US) Authorized DistributorThree years of 4-Hour Hardware and Onsite Engineer coverage keeps the FortiSwitch 424E-FPOE protected through most of a network equipment lifecycle. The FC-10-S424F-212-02-36 locks in Fortinet’s top-tier Priority RMA commitment — advance hardware replacement plus onsite engineer — without revisiting the purchase every year.
The FC-10-S424F-212 service code activates 4-Hour Hardware and Onsite Engineer Priority RMA on the FortiSwitch 424E-FPOE for a 3-year term. When Fortinet confirms a hardware failure, they dispatch both a replacement unit and a certified engineer to your site — targeting arrival within 4 hours of case validation. The engineer handles the physical swap and validates that the replacement is operating correctly before leaving, removing the burden from your internal team.
Environments where a FortiSwitch 424E-FPOE failure triggers immediate operational impact and where internal staff may not be available or qualified to perform hardware swaps quickly. Hospital networks where PoE-powered devices include clinical systems, financial trading floors where every minute of downtime has quantifiable cost, or remote sites with no qualified on-hand personnel. The 212 tier combines the fastest hardware RMA with dedicated onsite expertise — the combination that makes sense when neither speed nor accuracy can be compromised.
This is an electronically delivered service entitlement. DataCenter360.ca sends your activation details by email within one business day of purchase. Register the contract against the FortiSwitch 424E-FPOE’s serial number in Fortinet’s support portal, and the 3-year 4-Hour Hardware and Onsite Engineer entitlement activates immediately. No hardware ships at purchase — the replacement unit and engineer dispatch only when Fortinet validates a failure under the active contract.
4-Hour Hardware and Onsite Engineer Priority RMA requires an active FortiCare Premium or Elite subscription on the FortiSwitch 424E-FPOE. The table below shows where this add-on service sits within the full FortiCare tier structure.
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca handles FortiCare licensing for customers who prefer multi-year coverage over annual procurement cycles. The FC-10-S424F-212-02-36 delivers electronically within one business day of order confirmation. Contact us for volume pricing on multi-switch deployments.
When Fortinet confirms a hardware failure on your FortiSwitch 424E-FPOE, they dispatch both a replacement unit and a certified field engineer to your location — targeting arrival within 4 hours. The engineer physically performs the swap and validates that the replacement unit is operating correctly. This removes the need for your own staff to handle the hardware exchange, which is valuable at sites where qualified personnel are not always on-hand.
Both services target a 4-hour response window, but the 211 service (FC-10-S424F-211) delivers only the replacement hardware. The 212 service (FC-10-S424F-212) adds a Fortinet-certified onsite engineer who performs the physical swap and confirms the unit is functioning before leaving. The 212 tier is appropriate when no qualified IT staff can be reliably present to handle the replacement.
Yes. All Priority RMA add-on services — including the 212 onsite engineer tier — require the FortiSwitch 424E-FPOE to have an active FortiCare Premium or Elite subscription. FortiCare Essential does not qualify. Confirm your existing FortiCare tier in Fortinet’s support portal before purchasing this add-on.
Activation details arrive by email within one business day of your order. Log into support.fortinet.com and register the contract against the FortiSwitch 424E-FPOE’s serial number. The 3-year 4-Hour Hardware and Onsite Engineer entitlement becomes active immediately upon registration. The onsite engineer dispatch is handled by Fortinet directly when a failure occurs under the active contract.
The FC-10-S424F-212-02-36 service contract is available worldwide and delivers electronically. Onsite engineer dispatch availability depends on Fortinet’s field engineer coverage in your region. DataCenter360.ca recommends confirming engineer availability for your specific site with Fortinet support or contacting us before purchasing, particularly for locations outside major metropolitan areas.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-424E-FPOE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-S424F-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
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| 1 star | 0% |
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