Fortinet FortiSwitch 424E-POE 1-Year Secure RMA (FC-10-S424P-301-02-12)

Standard RMA processes work well for most environments, but they require returning the failed unit to Fortinet. When the FortiSwitch 424E-POE is deployed in a regulated environment with hardware custody requirements, that return creates a compliance gap. FC-10-S424P-301-02-12 provides 1-year Secure RMA: when Fortinet ships a replacement switch, the failed unit stays on your premises for auditable disposal, with no requirement to send it back.

What Secure RMA Covers

The -301- Secure RMA service modifies the standard RMA return obligation. On a confirmed FortiSwitch 424E-POE hardware failure, Fortinet ships a replacement unit. Under Secure RMA, however, the failed device is not returned to Fortinet — it remains in your custody for on-site destruction or retention according to your compliance framework. The replacement delivery timeline follows Fortinet’s standard RMA process rather than the Priority -210-/-211-/-212- tiers. FortiCare Premium or Elite must be active on the device.

Who Needs Secure RMA

Secure RMA fits organizations operating under data handling policies that restrict hardware returns to vendors. Federal and provincial government agencies with hardware disposal procedures requiring on-site destruction, financial institutions subject to data regulations classifying switching hardware as a data asset, healthcare organizations whose security policies require auditable chain-of-custody for network hardware, and defense contractors operating under ITAR, CMMC, or equivalent frameworks are all typical buyers. For most commercial deployments without those constraints, the Priority RMA tiers (-210-, -211-, -212-) provide faster response with standard return handling.

Activation and Delivery

FC-10-S424P-301-02-12 is an electronic license. DataCenter360.ca delivers the contract key within 0-1 business days worldwide. Register the license in the FortiCare Support Portal against the FortiSwitch 424E-POE serial number. The 1-year term begins on registration. No hardware ships at purchase — the replacement dispatches only when a hardware failure is confirmed by Fortinet TAC.

Secure RMA vs. Priority RMA Tiers

Secure RMA is a compliance tier, not a speed tier. The replacement delivery timeline is not accelerated beyond the standard RMA process. Available FortiSwitch 424E-POE RMA options:

• -210- Next Calendar Day Delivery: Replacement ships next calendar day; standard return obligation
• -211- 4-Hour Hardware Delivery: Replacement dispatched within 4 hours; standard return
• -212- 4-Hour Hardware and On-Site: Hardware and engineer within 4 hours; standard return
• -301- Secure RMA: Replacement ships; failed unit retained on-site for compliant disposal

FortiCare Support Tiers and RMA Options

Secure RMA, like Priority RMA add-ons, requires FortiCare Premium or Elite. The table below outlines the RMA capabilities and support response levels across FortiCare tiers for the FortiSwitch 424E-POE.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner in Ontario, Canada. We carry the full FortiSwitch 424E-POE service portfolio, including Secure RMA at 1-, 3-, and 5-year terms alongside the complete Priority RMA stack. Electronic delivery within 0-1 business days, worldwide. If you are evaluating Secure RMA requirements for a regulated deployment, contact us to discuss the right service configuration for your compliance environment.

Frequently Asked Questions