Fortinet FortiSwitch 448E 4-Hour On-Site RMA, 3-Year (FC-10-S448N-212-02-36)

Colocated racks and restricted-access facilities present a practical problem when a switch fails: even if replacement hardware arrives quickly, getting it installed on the right timeline often requires a qualified engineer. The FortiSwitch 448E 3-Year 4-Hour On-Site Priority RMA Service (FC-10-S448N-212-02-36) addresses that directly. A courier delivers the replacement unit within four hours of Fortinet confirming the exchange, and a Fortinet field engineer arrives separately to rack, cable, and validate the FortiSwitch-448E before taking the failed device away.

What This Service Covers

FC-10-S448N-212-02-36 is a Priority RMA add-on contract for the FortiSwitch-448E, a 1U Secure Campus access switch with 48x GE RJ45 ports and four 10GE SFP+ uplinks. The 4-Hour On-Site option is the highest-tier Priority RMA level Fortinet offers: the courier delivery and the engineer dispatch are separate engagements. The service covers three calendar years from activation and requires an active FortiCare Premium or FortiCare Elite per-device contract on the same FortiSwitch-448E serial number, as only Premium and Elite tiers are eligible for Priority RMA add-ons.

Who Buys This

Data centre customers with switches in locked cages, managed service providers with field-service obligations to clients, and any site where change-management policies require a certified engineer to perform hardware swaps are the primary buyers. If your internal SLA commits to sub-four-hour switch restoration and your staff cannot guarantee availability, FC-10-S448N-212-02-36 provides that commitment as a contract term rather than a best-effort target.

Activation and Delivery

This is a software entitlement delivered electronically. No hardware ships at purchase. After your order is processed, DataCenter360.ca delivers the entitlement details to your registered email address within 0–1 business days. You register the contract in Fortinet’s support portal, associating it with your FortiSwitch-448E serial number. Once activated, Priority RMA coverage applies on a 24/7 basis, including weekends and holidays. Country-level availability is published on Fortinet’s service availability page.

FortiCare RMA Levels at a Glance

Priority RMA add-ons are available on FortiCare Premium and Elite contracts only. The table below shows how the three FortiCare per-device tiers compare on hardware support:

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Licensing orders go through the official partner channel, so your entitlement is registerable from day one without delays. Canadian and international customers receive their license delivery electronically within 0–1 business days. If you need a 1-year or 5-year term, or want to see all FortiSwitch-448E hardware and subscription options, the team is ready to quote.