Fortinet FortiSwitch-448E-FPOE FortiCare Premium, 1-Year (FC-10-S448F-247-02-12)

The FortiSwitch-448E-FPOE pushes up to 772 W of PoE+ across all 48 ports, making it a common choice for access layers that consolidate switching and device power in one unit. This 1-year FortiCare Premium contract (FC-10-S448F-247-02-12) provides first-year support coverage for that switch: advance hardware replacement when a unit fails, 1-hour response for critical issues, and 24×7 phone access to Fortinet’s engineering team. Delivered electronically, activated on your switch serial number through the Fortinet support portal.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s advanced support tier for the FortiSwitch-448E-FPOE (48-port GE RJ45 full-PoE+ switch (4x 10GE SFP+ uplinks, 772 W PoE budget)). It activates the following coverage from the date you register the contract key at support.fortinet.com:

• 24×7 phone and portal support — reach a Fortinet engineer at any hour, any day, through both the phone queue and the online support portal.
• 1-hour critical issue response — for severity-1 problems affecting production, Fortinet’s SLA commits to an initial response within one hour of case submission.
• Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing total downtime compared to standard return-and-replace.
• Firmware and security advisory access — full access to FortiSwitch firmware releases, bug fixes, and Fortinet security advisories for the contract term.
• Priority RMA eligibility — Premium contracts are eligible for the Priority RMA add-on (FC-10-S448x-210), which further accelerates parts dispatch when standard advance replacement timing is not fast enough.

Who This Contract Is For

A 1-year contract fits organizations purchasing a new FortiSwitch-448E-FPOE and wanting immediate premium coverage from day one. It is also the right SKU for teams that renew on an annual cycle or are not ready to commit to a multi-year term. Network admins deploying the 448E-FPOE for wireless access points, IP surveillance cameras, or VoIP phones especially benefit from the advance replacement SLA: when a PoE switch goes down, it can take multiple downstream devices with it.

Activation and Delivery

FC-10-S448x-247 contracts are delivered electronically. After your order is confirmed through DataCenter360.ca, a license key is emailed within 0 to 1 business days. To activate:

1. Log in at support.fortinet.com with your Fortinet account.
2. Go to Asset Management and locate or register your FortiSwitch-448E-FPOE by serial number.
3. Select the asset and choose Add Contract; enter the key from your email.
4. Coverage begins from the activation date.

There is no hardware shipment for a service contract. If you are activating coverage on a switch already in use, coverage begins the moment you complete registration — not from the original hardware purchase date.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models. Note that FortiCare Essential is a renewal-only SKU for FortiSwitch and cannot be purchased alongside new hardware.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with MSSP designation. Your license key is delivered by email within 0 to 1 business days of placing your order. We process contracts directly through the Fortinet partner portal, so activation codes are generated through official Fortinet systems and registered to your partner account. If you are deploying several FortiSwitch-448E-FPOE units and want consistent coverage terms across all of them, contact us before ordering.