Fortinet FortiSwitch-448E-FPOE FortiCare Premium, 3-Year (FC-10-S448F-247-02-36)

A 48-port full-PoE switch in a campus access layer typically runs for several years before replacement. Covering the FortiSwitch-448E-FPOE with FortiCare Premium 3-Year (FC-10-S448F-247-02-36) reduces the support overhead to a single purchase covering three full years. This contract provides 1-hour critical issue response, advance hardware replacement, 24×7 phone support, and firmware access for the entire 3-year term. Electronic delivery; activates the day you register the contract to your switch at support.fortinet.com.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s advanced support tier for the FortiSwitch-448E-FPOE (48-port GE RJ45 full-PoE+ switch (4x 10GE SFP+ uplinks, 772 W PoE budget)). It activates the following coverage from the date you register the contract key at support.fortinet.com:

• 24×7 phone and portal support — reach a Fortinet engineer at any hour, any day, through both the phone queue and the online support portal.
• 1-hour critical issue response — for severity-1 problems affecting production, Fortinet’s SLA commits to an initial response within one hour of case submission.
• Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing total downtime compared to standard return-and-replace.
• Firmware and security advisory access — full access to FortiSwitch firmware releases, bug fixes, and Fortinet security advisories for the contract term.
• Priority RMA eligibility — Premium contracts are eligible for the Priority RMA add-on (FC-10-S448x-210), which further accelerates parts dispatch when standard advance replacement timing is not fast enough.

Who This Contract Is For

A 3-year term suits organizations that align support contracts with hardware procurement cycles. Rather than processing an annual renewal, one purchase covers the switch through the mid-point of its service life. The FortiSwitch-448E-FPOE’s 772 W PoE budget makes it a common choice for access layers powering wireless APs and IP cameras; keeping it covered under Premium ensures a replacement unit ships quickly if the switch fails rather than waiting on a standard RMA.

Teams that already use FortiLink integration with FortiGate benefit particularly: a switch failure under FortiLink affects all downstream connected devices until the unit is restored, making advance replacement SLA a practical necessity.

Activation and Delivery

FC-10-S448x-247 contracts are delivered electronically. After your order is confirmed through DataCenter360.ca, a license key is emailed within 0 to 1 business days. To activate:

1. Log in at support.fortinet.com with your Fortinet account.
2. Go to Asset Management and locate or register your FortiSwitch-448E-FPOE by serial number.
3. Select the asset and choose Add Contract; enter the key from your email.
4. Coverage begins from the activation date.

There is no hardware shipment for a service contract. If you are activating coverage on a switch already in use, coverage begins the moment you complete registration — not from the original hardware purchase date.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models. Note that FortiCare Essential is a renewal-only SKU for FortiSwitch and cannot be purchased alongside new hardware.

Buying from DataCenter360.ca

DataCenter360.ca carries Fortinet Select Partner status with MSSP accreditation. Your FC-10-S448F-247-02-36 license key is delivered by email within 0 to 1 business days. The key is generated directly through the Fortinet partner portal and activated at support.fortinet.com against your FortiSwitch-448E-FPOE serial number. If you are purchasing 3-year contracts for multiple switches in the same deployment, reach out and we can coordinate the order to keep all contract start dates aligned.