Fortinet FortiSwitch-448E-FPOE FortiCare Premium, 5-Year (FC-10-S448F-247-02-60)

Five years of FortiCare Premium on a FortiSwitch-448E-FPOE means committing once and staying covered through the full working life of a 48-port full-PoE campus switch. FC-10-S448F-247-02-60 provides Fortinet’s advanced support tier for the entire term: 1-hour critical issue response, advance hardware replacement, 24×7 phone and portal support, and continuous firmware access. For organizations with long hardware refresh cycles, this is the contract that removes recurring renewal tasks while keeping the switch under a premium SLA.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s advanced support tier for the FortiSwitch-448E-FPOE (48-port GE RJ45 full-PoE+ switch (4x 10GE SFP+ uplinks, 772 W PoE budget)). It activates the following coverage from the date you register the contract key at support.fortinet.com:

• 24×7 phone and portal support — reach a Fortinet engineer at any hour, any day, through both the phone queue and the online support portal.
• 1-hour critical issue response — for severity-1 problems affecting production, Fortinet’s SLA commits to an initial response within one hour of case submission.
• Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing total downtime compared to standard return-and-replace.
• Firmware and security advisory access — full access to FortiSwitch firmware releases, bug fixes, and Fortinet security advisories for the contract term.
• Priority RMA eligibility — Premium contracts are eligible for the Priority RMA add-on (FC-10-S448x-210), which further accelerates parts dispatch when standard advance replacement timing is not fast enough.

Who This Contract Is For

IT teams managing large campus deployments often align support contracts to capital expenditure cycles, purchasing hardware and multi-year support together to simplify budgeting. The FortiSwitch-448E-FPOE’s 772 W PoE budget supports dense wireless access point deployments and IP camera networks; any extended outage on a full-PoE switch affects many devices at once. A 5-year Premium contract ensures that advance replacement and 1-hour escalation remain available throughout, without needing to manage annual renewals.

This contract is also appropriate for IT service providers managing the switch under a managed services agreement, where long-term SLA commitments to clients require a matching vendor support contract.

Activation and Delivery

FC-10-S448x-247 contracts are delivered electronically. After your order is confirmed through DataCenter360.ca, a license key is emailed within 0 to 1 business days. To activate:

1. Log in at support.fortinet.com with your Fortinet account.
2. Go to Asset Management and locate or register your FortiSwitch-448E-FPOE by serial number.
3. Select the asset and choose Add Contract; enter the key from your email.
4. Coverage begins from the activation date.

There is no hardware shipment for a service contract. If you are activating coverage on a switch already in use, coverage begins the moment you complete registration — not from the original hardware purchase date.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models. Note that FortiCare Essential is a renewal-only SKU for FortiSwitch and cannot be purchased alongside new hardware.

Buying from DataCenter360.ca

DataCenter360.ca processes Fortinet support contracts as a Fortinet Select Partner. Your FC-10-S448F-247-02-60 key is emailed within 0 to 1 business days of ordering, generated through the Fortinet partner portal. Activate it at support.fortinet.com against your FortiSwitch-448E-FPOE serial number. If you are deploying multiple 448E-FPOE units and need 5-year contracts across all of them, contact DataCenter360.ca before placing the order and we can provide a quote for the full set.