Fortinet FortiSwitch-548D-FPOE FortiCare Premium, 5-Year (FC-10-W0501-247-02-60)

SKU: FC-10-W0501-247-02-60

Original price was: CAD$3,820.92.Current price is: CAD$3,048.61.

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FortiCare Premium 5-Year service contract for the FortiSwitch-548D-FPOE (FC-10-W0501-247-02-60): advance hardware replacement, 1-hour critical response, and 24×7 phone support. Electronic delivery worldwide.
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Product description

For organizations that have committed the FortiSwitch-548D-FPOE to a long-term access-layer role, the 5-year FortiCare Premium contract (FC-10-W0501-247-02-60) is the lowest per-year cost option and removes five years of renewal decisions from the table. Advance hardware replacement and 24×7 support are covered from a single order. The contract delivers electronically; no hardware ships.

What FortiCare Premium Covers

FortiCare Premium activates the following from the date you register the contract key at support.fortinet.com:

  • 24×7 phone and portal access — reach a Fortinet engineer at any time through phone or the online case portal.
  • 1-hour critical issue response — severity-1 cases receive an initial engineering response within one hour, every day of the year.
  • Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing downtime compared to return-and-replace.
  • Firmware and security advisory access — full access to FortiSwitch firmware updates and security advisories for the duration of the contract.
  • Priority RMA eligibility — Premium contracts qualify to add FC-10-W0501-210-02-60 (Priority RMA), which accelerates parts dispatch if standard advance replacement timing does not meet your recovery target.

Who Needs This Contract

The FortiSwitch-548D-FPOE is a 48-port full-PoE Gigabit switch from Fortinet’s D-generation campus lineup. It remains in active production at facilities where a multi-year hardware refresh cycle is standard and PoE-dependent devices, such as IP cameras, wireless APs, and VoIP handsets, require consistent uptime. A 5-year FortiCare Premium contract suits teams that have budgeted the switch through to the next refresh window and want consistent SLA terms without touching renewals each year.

Activation and Delivery

FC-10-W0501-247-02-60 is delivered electronically. After your order is confirmed at DataCenter360.ca, a license key arrives by email within 0 to 1 business days. Steps to activate:

  1. Sign in at support.fortinet.com using your Fortinet account credentials.
  2. Open Asset Management and locate your switch by serial number, or register the unit if it is not already listed.
  3. Select the asset, click Add Contract, and enter the key from your email.
  4. Coverage begins from the activation date, not the purchase date.

The 5-year term begins from the activation date. Register the key as soon as you receive it to ensure no days are lost between the order date and the start of coverage.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models.

Feature Essential Premium Elite
Critical issue response Next Business Day 1 Hour 15 Minutes
24×7 phone & portal support
Firmware, tools & documentation
Hardware replacement type Return & Replace Advance Replacement Advance Replacement
Priority RMA add-on eligible
Extended LTS support & Elite monitoring portal

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Five-year FortiCare Premium contracts for the FortiSwitch-548D-FPOE are processed through the Fortinet partner portal, so the key is registered in Fortinet’s systems. If you are purchasing 5-year coverage for multiple switches at once, or want to bundle in Priority RMA (FC-10-W0501-210-02-60) to pair with this contract, contact us before ordering for a combined quote.

Frequently Asked Questions

What does FortiCare Premium 5-Year include for the FortiSwitch-548D-FPOE?

This contract provides 24×7 phone and portal support, 1-hour critical severity response, advance hardware replacement before you return the defective switch, firmware and security advisory access for five years, and eligibility to add Priority RMA (FC-10-W0501-210-02-60). All coverage is tied to the serial number of your switch and starts from activation.

Why choose a 5-year contract over a shorter term?

A 5-year term delivers the lowest per-year cost of the three term options and removes renewal administration for five years. It fits best when the FortiSwitch-548D-FPOE is in a stable, long-running production role and a hardware refresh is not planned for at least three to four years. The 3-year contract (FC-10-W0501-247-02-36) suits situations with a closer refresh horizon.

How does advance hardware replacement work under this contract?

When you open a hardware case in the support portal, Fortinet sends a replacement FortiSwitch-548D-FPOE before receiving the defective unit back, subject to parts availability. This reduces switch downtime compared to return-and-replace logistics. Initiate the RMA through support.fortinet.com and Fortinet manages the rest.

Is the FortiSwitch-548D-FPOE still receiving firmware updates?

Yes. Fortinet issues firmware updates and security advisories for the 548D-FPOE while it is under an active FortiCare contract. The support portal lists the current lifecycle dates for each model family. If you are committing to 5-year coverage, verify the published end-of-engineering-support date aligns with your planning window.

When does the 5-year term begin?

The 5-year coverage period begins from the date you register the key at support.fortinet.com, not the order date. After receiving the key by email, activate it under Asset Management as soon as possible so no coverage days are lost between purchase and registration.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-548D-FPOE

Product Type

Product Group

End of Order Date (EOO)

2026-07-29

Last Service Extension Date (LSED)

2030-07-29

End of Support Date (EOS)

2031-07-29

Product Family

FortiSwitch

MPN

FC-10-W0501-247-02-60

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