Fortinet FortiSwitch-624F FortiCare Premium, 3-Year (FC-10-624FN-247-02-36)

SKU: FC-10-624FN-247-02-36

Original price was: CAD$3,238.71.Current price is: CAD$2,584.08.

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FortiCare Premium 3-Year service contract for the FortiSwitch-624F (FC-10-624FN-247-02-36): advance hardware replacement, 1-hour critical response, and 24×7 phone support. Electronic delivery worldwide.
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Product description

Multi-gigabit campus switches like the FortiSwitch-624F typically stay in production for several years once deployed, making the 3-year FortiCare Premium contract (FC-10-624FN-247-02-36) a natural fit. A single purchase covers advance hardware replacement, 1-hour critical response, and 24×7 support from activation through the end of a 36-month window. No hardware ships for the contract; delivery is electronic.

What FortiCare Premium Covers

FortiCare Premium activates the following from the date you register the contract key at support.fortinet.com:

  • 24×7 phone and portal access — reach a Fortinet engineer at any time through phone or the online case portal.
  • 1-hour critical issue response — severity-1 cases receive an initial engineering response within one hour, every day of the year.
  • Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing downtime compared to return-and-replace.
  • Firmware and security advisory access — full access to FortiSwitch firmware updates and security advisories for the duration of the contract.
  • Priority RMA eligibility — Premium contracts qualify to add FC-10-624FN-210-02-36 (Priority RMA), which accelerates parts dispatch if standard advance replacement timing does not meet your recovery target.

Who Needs This Contract

Network teams that have deployed the FortiSwitch-624F in roles where MACsec encryption and multi-gigabit port density are actively used. The F-series switch is current-generation hardware with a typical campus deployment lifecycle of three to five years. If the unit is in a stable production position and a refresh is not on the near-term roadmap, the 3-year term delivers better per-year economics than annual renewals and keeps the support SLA consistent through the coverage period.

Activation and Delivery

FC-10-624FN-247-02-36 is delivered electronically. After your order is confirmed at DataCenter360.ca, a license key arrives by email within 0 to 1 business days. Steps to activate:

  1. Sign in at support.fortinet.com using your Fortinet account credentials.
  2. Open Asset Management and locate your switch by serial number, or register the unit if it is not already listed.
  3. Select the asset, click Add Contract, and enter the key from your email.
  4. Coverage begins from the activation date, not the purchase date.

For switches added to coverage after a period without a contract, the 3-year term starts from activation. Register on receipt to capture the full coverage period.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models.

Feature Essential Premium Elite
Critical issue response Next Business Day 1 Hour 15 Minutes
24×7 phone & portal support
Firmware, tools & documentation
Hardware replacement type Return & Replace Advance Replacement Advance Replacement
Priority RMA add-on eligible
Extended LTS support & Elite monitoring portal

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Three-year FortiCare Premium contracts for the FortiSwitch-624F are registered through the Fortinet partner portal, and the key you receive is valid in Fortinet’s support system. If you are covering multiple 624F units in the same deployment and want to align renewal dates, or if you want a quote that includes Priority RMA (FC-10-624FN-210-02-36) alongside this contract, contact us before placing your order.

Frequently Asked Questions

What does FortiCare Premium 3-Year include for the FortiSwitch-624F?

The contract provides 24×7 phone and portal support, 1-hour critical severity response, advance hardware replacement before you return the defective switch, full firmware and advisory access, and Priority RMA add-on eligibility (FC-10-624FN-210-02-36). Coverage runs for three years from the activation date and is tied to the serial number of your unit.

Why choose a 3-year term over renewing annually?

A 3-year term is lower per-year cost than three separate 1-year renewals and removes the renewal step from your calendar for the full coverage period. It is the right choice when the FortiSwitch-624F will remain in production for at least two more years. The 1-year contract (FC-10-624FN-247-02-12) is better suited if a hardware upgrade or network redesign is possible within the year.

How does advance replacement work for the FortiSwitch-624F?

Open a hardware RMA case through support.fortinet.com. Under a Premium contract, Fortinet ships a replacement unit before you return the defective switch, subject to parts availability. This approach cuts downtime versus return-and-replace, where you must ship the faulty hardware first and wait for processing before a replacement ships.

Is the FortiSwitch-624F a current-generation model?

Yes. The 624F is part of Fortinet’s current F-series campus lineup and receives active firmware development, security patches, and full FortiCare support. FortiCare Premium gives you access to all updates and break-fix service throughout the 3-year contract term.

When does the 3-year coverage period begin?

The 3-year term starts from the activation date at support.fortinet.com, not from the purchase date. After receiving the key by email, apply it under Asset Management as soon as possible so no days are lost between your order and the start of coverage.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-624F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-624FN-247-02-36

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