Fortinet FortiSwitch-624F FortiCare Premium, 5-Year (FC-10-624FN-247-02-60)

Five years of FortiCare Premium on the FortiSwitch-624F (FC-10-624FN-247-02-60) covers the full expected production life of a campus switch in most deployments. One purchase, one activation, and no renewals until the 5-year mark. Advance hardware replacement, 24×7 phone support, and 1-hour severity-1 response are all included. The contract delivers electronically as a key, not a hardware shipment.

What FortiCare Premium Covers

FortiCare Premium activates the following from the date you register the contract key at support.fortinet.com:

• 24×7 phone and portal access — reach a Fortinet engineer at any time through phone or the online case portal.
• 1-hour critical issue response — severity-1 cases receive an initial engineering response within one hour, every day of the year.
• Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing downtime compared to return-and-replace.
• Firmware and security advisory access — full access to FortiSwitch firmware updates and security advisories for the duration of the contract.
• Priority RMA eligibility — Premium contracts qualify to add FC-10-624FN-210-02-60 (Priority RMA), which accelerates parts dispatch if standard advance replacement timing does not meet your recovery target.

Who Needs This Contract

Organizations that have deployed the FortiSwitch-624F in a long-term role and want to close out support decisions for the full hardware lifecycle. The 624F is an F-series current-generation switch with multi-gigabit port density and MACsec support at the access layer. Teams managing it in stable enterprise or campus deployments will find the 5-year term financially and operationally simpler than managing shorter renewal cycles. The advance replacement SLA removes the risk of extended downtime from hardware failure over the full 5-year window.

Activation and Delivery

FC-10-624FN-247-02-60 is delivered electronically. After your order is confirmed at DataCenter360.ca, a license key arrives by email within 0 to 1 business days. Steps to activate:

1. Sign in at support.fortinet.com using your Fortinet account credentials.
2. Open Asset Management and locate your switch by serial number, or register the unit if it is not already listed.
3. Select the asset, click Add Contract, and enter the key from your email.
4. Coverage begins from the activation date, not the purchase date.

The 5-year period runs from the activation date at support.fortinet.com. Register the key on receipt to ensure the full 60-month term starts immediately.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Five-year FortiCare Premium contracts for the FortiSwitch-624F are processed through the Fortinet partner portal, meaning the key is registered and valid in Fortinet’s support system from the moment you activate it. If you want to add Priority RMA (FC-10-624FN-210-02-60) for even faster replacement dispatch, or are purchasing 5-year coverage for multiple 624F units at the same site, contact us before ordering and we can put together a combined quote with aligned activation dates.