Fortinet FortiSwitch-624F FortiCare Premium, 1-Year (FC-10-624FN-247-02-12)

The FortiSwitch-624F is a current-generation multi-gigabit campus switch, and keeping it under an active FortiCare Premium contract means a replacement is on its way before your team diagnoses the full scope of a hardware failure. This 1-year contract (FC-10-624FN-247-02-12) delivers 24×7 support, 1-hour severity-1 response, and advance hardware replacement for a 12-month term. Electronic delivery; the contract key arrives by email.

What FortiCare Premium Covers

FortiCare Premium activates the following from the date you register the contract key at support.fortinet.com:

• 24×7 phone and portal access — reach a Fortinet engineer at any time through phone or the online case portal.
• 1-hour critical issue response — severity-1 cases receive an initial engineering response within one hour, every day of the year.
• Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing downtime compared to return-and-replace.
• Firmware and security advisory access — full access to FortiSwitch firmware updates and security advisories for the duration of the contract.
• Priority RMA eligibility — Premium contracts qualify to add FC-10-624FN-210-02-12 (Priority RMA), which accelerates parts dispatch if standard advance replacement timing does not meet your recovery target.

Who Needs This Contract

The FortiSwitch-624F is a 24-port multi-gigabit campus switch built for access layers that need MACsec encryption at the port level and higher bandwidth density than standard GE models. Organizations running it in active roles such as securing high-throughput wired segments or connecting to a FortiGate fabric environment should keep it under FortiCare to maintain access to firmware updates and break-fix replacement. The 1-year term suits teams that want coverage in place before committing to a longer refresh plan.

Activation and Delivery

FC-10-624FN-247-02-12 is delivered electronically. After your order is confirmed at DataCenter360.ca, a license key arrives by email within 0 to 1 business days. Steps to activate:

1. Sign in at support.fortinet.com using your Fortinet account credentials.
2. Open Asset Management and locate your switch by serial number, or register the unit if it is not already listed.
3. Select the asset, click Add Contract, and enter the key from your email.
4. Coverage begins from the activation date, not the purchase date.

If the FortiSwitch-624F was previously running without a support contract, the new 1-year term starts at the activation moment. Register promptly to avoid a gap.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP. Service contracts for the FortiSwitch-624F are processed through the Fortinet partner portal, so the key you receive is valid and registered in Fortinet’s systems. If you are evaluating a 3-year or 5-year term, or want to pair this contract with Priority RMA (FC-10-624FN-210-02-12) for faster replacement dispatch, reach out before ordering and we can quote both options together.