Fortinet FortiSwitch 648F 4-Hour Hardware and Onsite Engineer Priority RMA, 1-Year (FC-10-648FN-212-02-12)

SKU: FC-10-648FN-212-02-12

Original price was: CAD$2,794.57.Current price is: CAD$2,229.72.

Save:20%You save CAD$395.45
FC-10-648FN-212-02-12 is a 1-Year 4-Hour Hardware and Onsite Engineer Priority RMA service for the Fortinet FortiSwitch 648F, combining advance hardware replacement within four hours of confirmed failure with a Fortinet engineer dispatched to perform the swap — eliminating the need for on-premises technical staff to handle the replacement.
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Product description

Not every location has a networking engineer standing by for a hardware failure. FC-10-648FN-212-02-12 covers that gap: when the FortiSwitch 648F fails, Fortinet dispatches an on-site engineer to perform the swap alongside the 4-hour advance replacement commitment. Your team confirms the failure with TAC, and Fortinet handles the physical logistics. One year of that coverage, delivered electronically.

What the 212 Service Provides

The -212- tier extends the 4-hour hardware delivery commitment (-211-) with an onsite engineer who performs the physical replacement at your location. For the FortiSwitch 648F, this means a replacement switch and a Fortinet-dispatched technician arrive within four hours of failure confirmation — no requirement for local IT staff to rack and cable a 48-port switch under time pressure.

  • Replacement FortiSwitch 648F ships within four hours of confirmed failure
  • Onsite Fortinet engineer dispatched to perform the hardware swap
  • No reliance on local technical staff for the physical replacement
  • 1-Year coverage from contract activation date
  • Requires FortiCare Premium or Elite on the covered device

FortiCare RMA Tier Comparison

The 212 Priority RMA add-on requires FortiCare Premium or Elite. The table below shows hardware replacement terms by FortiCare tier for FortiSwitch products:

FortiCare Tier Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Who Needs This Service

FC-10-648FN-212-02-12 fits organizations operating the FortiSwitch 648F at sites without dedicated networking staff. Branch offices, remote campuses, or retail locations where the FS-648F is critical infrastructure but where replacing a 48-port switch requires flying in a technician are the primary use case. It also suits environments where a hardware replacement must be witnessed or documented by a certified professional.

Activation and Delivery

After purchase from DataCenter360.ca, the service contract is delivered electronically, typically within one business day. Register at support.fortinet.com and link the key to the FortiSwitch 648F serial number within 30 days. Coverage starts from registration and runs for one year. The physical service (dispatch and swap) is triggered only at an RMA event, not at activation.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner offering FC-10-648FN-212-02-12 with worldwide electronic delivery. The 1-year term is a practical starting point: validate the service coverage for your deployment before committing to a longer term. The 3-year (FC-10-648FN-212-02-36) and 5-year (FC-10-648FN-212-02-60) options are also available if the FS-648F is staying in place for the longer term.

Both services ship a replacement FortiSwitch 648F within four hours of confirmed failure. The -212 service (FC-10-648FN-212-02-12) additionally dispatches a Fortinet onsite engineer to perform the physical swap at your location. The -211 service ships the hardware only; your team handles the installation. Choose -212 when onsite technical staff is not available or when the replacement requires a certified engineer.

Yes. FC-10-648FN-212-02-12 is a Priority RMA add-on that requires an active FortiCare Premium or Elite contract on the same FortiSwitch 648F. It cannot be used with FortiCare Essential or as a standalone service.

A Fortinet-dispatched technician travels to your site to physically remove the failed FortiSwitch 648F and install the replacement unit. This includes unpacking, rack installation, and basic cabling. Configuration restoration from backup is typically your team’s responsibility — confirm the scope with Fortinet support when opening the RMA case.

Yes. As long as the FortiSwitch 648F has an active FortiCare Premium or Elite contract, FC-10-648FN-212-02-12 can be added at any point during that coverage period. Register through the Fortinet support portal within 30 days of purchase.

The service license is delivered electronically worldwide. Onsite dispatch is subject to Fortinet’s regional coverage; availability and response times for physical dispatch may vary by location. Confirm onsite service coverage with Fortinet for your specific site before purchasing FC-10-648FN-212-02-12 for remote or non-major-market deployments.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-648F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-648FN-212-02-12

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