Fortinet FortiSwitch-T1024E Secure RMA Service, 1-Year (FC-10-T1E24-301-02-12)

SKU: FC-10-T1E24-301-02-12

Original price was: CAD$1,502.80.Current price is: CAD$1,211.94.

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FC-10-T1E24-301-02-12 activates 1-year Secure RMA for the FortiSwitch-T1024E 24-Port Multi-Gig Campus Core Switch — documented chain-of-custody hardware replacement for compliance-sensitive environments requiring proof of secure device disposal. Requires FortiCare Premium or Elite. Worldwide e-delivery from DataCenter360.ca.
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Product description

Regulatory frameworks in healthcare, government contracting, and financial services often require more than fast hardware replacement. They require a paper trail. FC-10-T1E24-301-02-12 provides 1-year Secure RMA for the FortiSwitch-T1024E — an RMA tier that adds documented chain-of-custody procedures to the standard advance-replacement process, so there’s an auditable record of what happened to the failed device.

What Secure RMA Covers

FC-10-T1E24-301-02-12 provides Secure RMA for the registered FS-T1024E for 1 year:

  • Advance replacement unit dispatched after TAC-confirmed hardware failure
  • Failed unit undergoes a documented, chain-of-custody process — tracking custody from the customer through secure destruction
  • Certificates or documentation of disposal provided per the service agreement
  • Requires active FortiCare Premium or FortiCare Elite on the same device

Secure RMA is not about faster delivery — it addresses the compliance question of what happens to the old hardware. Delivery timing follows standard advance-replacement lead times for your region.

Who Needs Secure RMA

Secure RMA serves organizations where network hardware disposal is subject to regulatory or contractual requirements. Government networks under FISMA or NIST SP 800-88 guidelines, healthcare organizations under HIPAA, financial institutions under PCI DSS data sanitization requirements, and contractors under ITAR or CUI handling obligations are the primary buyers. If your compliance program requires proof that a failed campus core switch was securely destroyed rather than simply returned, Secure RMA provides that documentation.

Activation and Delivery

This is an electronic license contract. DataCenter360.ca delivers the license key within 0-1 business days. Register it in the Fortinet Support portal at support.fortinet.com using the FS-T1024E serial number. The 1-year coverage period starts on the registration date. When a hardware failure occurs, open a TAC case — once the failure is confirmed, Fortinet initiates the Secure RMA process.

Secure RMA vs. Standard Priority RMA

Standard Priority RMA tiers (Next Calendar Day, 4-Hour Hardware Delivery, 4-Hour On-Site) focus on how quickly a replacement arrives. Secure RMA (FC-10-T1E24-301) focuses on what happens to the failed unit. Both require FortiCare Premium or Elite as a base plan. If your priority is speed and your organization has no specific disposal documentation requirement, the Next Calendar Day or 4-Hour tiers are appropriate. If disposal documentation is a compliance requirement, Secure RMA is the correct choice regardless of speed expectations.

FortiCare Support Levels at a Glance

Priority RMA is an add-on that requires FortiCare Premium or Elite as the base plan. Here is how the tiers compare on RMA and support capabilities:

Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Buying from DataCenter360.ca

DataCenter360.ca stocks FortiSwitch T-series licenses and Priority RMA contracts as a Fortinet Select Partner. If you’re sourcing hardware, FortiCare, and Secure RMA together, we can configure a complete support stack in a single order. Same-day license delivery. Contact us for volume and MSSP pricing.

What exactly is ‘chain-of-custody’ in the context of Secure RMA?

Chain-of-custody means every transfer of the failed device is tracked and documented — from your facility to Fortinet’s handling partner, through to secure destruction. A certificate or destruction record is typically provided at the end of the process. The specific documentation varies by region and service agreement; confirm the exact deliverables with Fortinet before purchase.

Does Secure RMA provide faster hardware delivery than standard advance replacement?

No. The ‘Secure’ designation describes the disposal process for the failed unit, not the delivery speed for the replacement. Delivery timing follows standard advance-replacement lead times. If faster hardware delivery is the priority, consider the Next Calendar Day (FC-10-T1E24-210) or 4-Hour (FC-10-T1E24-211/212) tiers instead.

Can I hold the failed FS-T1024E until the replacement arrives before initiating the Secure RMA return?

Yes, Secure RMA is an advance-replacement service. The replacement ships first, and the failed unit is returned afterward following the chain-of-custody procedures Fortinet specifies. You don’t need to ship the failed unit before getting back online.

Which compliance frameworks specifically require Secure RMA?

No regulation mandates Fortinet Secure RMA by name. However, NIST SP 800-88, HIPAA Security Rule requirements for media sanitization, PCI DSS data destruction standards, and some government contract requirements around controlled unclassified information (CUI) create conditions where an auditable hardware destruction record is expected. Your compliance officer or security team can confirm whether your specific obligations require this service.

Is 1-year the right term for Secure RMA, or should I consider a longer contract?

A 1-year term is appropriate if you want to align RMA coverage with annual compliance reviews. If the FS-T1024E will be in service for 3 or 5 years, FC-10-T1E24-301-02-36 and FC-10-T1E24-301-02-60 cover the same Secure RMA service over longer periods, avoiding annual renewal gaps that could leave the device temporarily uncovered.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-T1024E

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-T1E24-301-02-12

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