Fortinet FortiSwitch T1024F-FPOE 4-Hour Hardware and Onsite Engineer Priority RMA, 1-Year (FC-10-TF124-212-02-12)

Some failures need more than a replacement box arriving at the loading dock. FC-10-TF124-212-02-12 provides 1-year 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiSwitch T1024F-FPOE: when a fault is TAC-confirmed, Fortinet dispatches both a replacement unit and an engineer to your site within four hours. The engineer handles the hardware swap and verifies the switch is back in production before leaving.

What This RMA Service Covers

FC-10-TF124-212-02-12 is a Priority RMA add-on requiring an active FortiCare Premium or Elite base plan on the T1024F-FPOE. When the Fortinet TAC confirms a hardware fault, Fortinet initiates two parallel actions:

• A replacement FortiSwitch T1024F-FPOE is dispatched to your site within 4 hours
• A Fortinet-certified engineer is dispatched to your location within the same 4-hour window
• The engineer handles installation of the replacement unit, verifies it is operational, and arranges return of the faulty hardware

This service is appropriate when local IT staff cannot be relied on for after-hours hardware swaps or when the switch is in a location that requires a trained technician for safe removal and replacement.

Who Uses 4-Hour Hardware and Onsite Engineer Priority RMA

The FortiSwitch T1024F-FPOE anchors campus network cores. When it fails, the on-site engineer option is most relevant for:

• Remote or secondary sites without on-site IT staff
• Environments where insurance or compliance policy requires a certified technician for equipment changes
• Deployments where the T1024F-FPOE is rack-mounted in a locked data room and access procedures require coordination

FortiCare Tiers and Priority RMA Eligibility

This is a Priority RMA add-on. FortiCare Premium or Elite is required as the base plan on the T1024F-FPOE before this contract applies. The table below summarizes hardware replacement coverage across FortiCare tiers:

Priority RMA add-ons are not available on FortiCare Essential. The base plan must be Premium or Elite for FC-10-TF124-212-02-12 to activate.

Activation and Electronic Delivery

This is a 1-Year service contract delivered electronically. After purchase, DataCenter360.ca sends the license details by email within 0 to 1 business days. Registration is completed in Fortinet’s support portal using the T1024F-FPOE serial number. No physical hardware is included.

Buying from DataCenter360.ca

DataCenter360.ca carries the full FortiCare Priority RMA lineup for FortiSwitch, including the 212 on-site engineer variant. As a Fortinet Select Partner, we deliver the contract electronically to any country within 0 to 1 business days, with official Fortinet licensing and no added distributor markup.