Original price was: CAD$1,514.08.CAD$1,221.04Current price is: CAD$1,221.04.
United States (US) Authorized DistributorOutdoor substations, oil and gas control rooms, and transportation infrastructure require Ethernet switching that holds up under temperature extremes, vibration, and EMI — and the support contract behind that hardware needs to match the same standard. FC-10-R24FP-247-02-12 backs the FortiSwitchRugged-424F-POE with a 1-year FortiCare Premium commitment: 24×7 phone access, a 1-hour critical-issue SLA, and advance hardware replacement so you are not waiting on standard logistics when an industrial switch goes down.
FortiCare Premium is Fortinet’s production-grade support tier for active hardware. For the FortiSwitchRugged-424F-POE under FC-10-R24FP-247-02-12, the 1-year contract includes:
This contract provides FortiCare Premium for the FortiSwitchRugged-424F-POE. The table below shows how the tiers compare:
| Essential | Premium | Elite | |
|---|---|---|---|
| Critical-issue response | Next business day | 1-hour SLA | 1-hour SLA |
| Telephone support (24×7) | — | ✓ | ✓ |
| Advanced hardware replacement | — | ✓ | ✓ |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | — |
The FSR-424F-POE is built for IEC 61850-3 substation networks, industrial automation, and demanding outdoor edge deployments where standard rack switches cannot operate reliably. Organizations running this hardware in critical infrastructure — power utilities, transportation authorities, process manufacturers — typically need a support tier that provides a guaranteed response window and advance replacement without shipping delays. FortiCare Premium covers that requirement for a 1-year term without committing to a longer contract period upfront.
FC-10-R24FP-247-02-12 is an electronic license. DataCenter360.ca sends the registration key to your billing email within 0-1 business days of purchase. Registration is completed at support.fortinet.com by matching the key to the FortiSwitchRugged-424F-POE serial number. No hardware ships. The license covers one unit for the full 1-year term.
DataCenter360.ca is a Fortinet Select Partner, so support contracts ordered here register through the official Fortinet partner channel — the same path Fortinet’s own TAC system expects. This matters at renewal time when TAC needs to verify active contract status quickly. If you are managing several FortiSwitchRugged units across a site, contact us before ordering and we can confirm the correct SKUs for each serial number before registrations are submitted.
FortiCare Premium (FC-10-R24FP-247-02-12) provides 24×7 telephone support, a 1-hour critical-issue response SLA, and advanced hardware replacement for the FSR-424F-POE. It is the mid-tier FortiCare offering, above Essential (business-hours support) and below Elite (15-minute critical response). For most industrial deployments, Premium provides the right coverage level at a lower cost than Elite.
Yes. FC-10-R24FP-247-02-12 has no geographic restrictions. DataCenter360.ca delivers the registration key electronically to any country, and the resulting Fortinet TAC contract covers the FortiSwitchRugged-424F-POE wherever it is deployed.
Yes. The 3-year contract is FC-10-R24FP-247-02-36 and the 5-year is FC-10-R24FP-247-02-60. Both provide identical FortiCare Premium coverage over their respective terms. Multi-year contracts lock in a fixed support cost and reduce renewal overhead for OT environments where long project cycles make annual renewals inconvenient.
Standard RMA requires returning the failed unit first; Fortinet ships the replacement after receiving it. With Premium’s advanced replacement, Fortinet ships first — the replacement unit is in transit or on your bench before you send the failed one back. For an FSR-424F-POE installed in a remote substation or outdoor cabinet, that forward-shipping model cuts downtime significantly.
FortiCare Premium covers defects in materials and workmanship, TAC support, and hardware replacement under Fortinet’s standard warranty and support terms. It does not cover physical damage from misuse or conditions outside the unit’s rated specifications. For the FSR-424F-POE, which is rated for industrial temperature ranges and IP40 environments, failures from conditions within spec are handled under the standard advance replacement process.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitchRugged-424F-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-R24FP-247-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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