Original price was: CAD$4,996.59.CAD$4,073.31Current price is: CAD$4,073.31.
A three-year support contract aligns with how fixed wireless infrastructure is actually managed. For organizations running FAP-HD-224KR units in transit facilities, convention centers, or corporate campuses where external-antenna runs are part of a permanent installation, the 3-Year FortiCare Premium contract folds three annual renewal cycles into one purchase. That means 1-hour critical response, telephone access, and advance-ship RMA are confirmed for the full period without returning to procurement each year.
FortiCare Premium Support (svc code 247) for the FAP-HD-224KR covers the full support tier above Essential across all three years. Critical-fault response is within one hour by telephone or chat. If the AP hardware fails, Fortinet ships a replacement unit before receiving the defective one back. The 224KR’s remote-antenna design means a failed unit can go undetected until coverage loss is reported by users in a corridor or hall. Advance-ship RMA addresses that by removing the return-first step from the replacement cycle. Firmware updates, Fortinet’s online support tools, and the asset management portal are included throughout the contract period.
The 3-Year term is the right choice for organizations where the FAP-HD-224KR is part of an established, multi-year wireless design rather than a trial. Long-corridor deployments in hospitals, transit hubs, or large office buildings benefit from support continuity that does not need to be reconfirmed annually. IT teams managing a fleet of 224KR units with antennas routed through structured cabling also benefit from having a single renewal date across the installation, rather than staggered contracts that require tracking individually.
This is an electronic license delivered worldwide by email. After purchase, Fortinet issues a registration code that is activated against the FAP-HD-224KR serial number through the Fortinet Support Portal. No physical shipment is required. Delivery is typically same-day, and the 3-year support term begins on the activation date. Co-terming with existing contracts is supported; contact DataCenter360.ca for a co-term quote if the unit already has active coverage.
FortiCare is available in three tiers. The table below shows where Premium sits relative to Essential and Elite, so teams can confirm the right coverage level for the FAP-HD-224KR before committing to a 3-year term.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | — |
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | — |
DataCenter360.ca is an authorized Fortinet Select Partner serving organizations worldwide. The 3-Year term is ideal for IT teams with a confirmed multi-year wireless deployment who want to lock in Premium support for the operational life of the installation and reduce the overhead of annual renewals. Orders are fulfilled electronically; multi-unit and multi-site volume pricing is available on request.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-HD-224KR |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-HD2KR-247-02-36 |
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