Fortinet FortiGate 700G FortiCare Elite Support, 5-Year (FC-10-G7H0G-284-02-60)

For organizations that want the longest available FortiCare Elite term on the FortiGate 700G, FC-10-G7H0G-284-02-60 covers 60 months of Fortinet’s highest support tier. A 5-year contract removes renewal events from the calendar for the FG-700G’s planned service life, holding the 15-minute critical-issue SLA in place without interruption. Procurement teams that need fixed support costs and want to close the support file on a device for its full operational window will find the 5-year term the most efficient choice both financially and administratively.

What it covers

FC-10-G7H0G-284-02-60 activates FortiCare Elite Support on your FortiGate 700G for 60 months. Coverage includes a 15-minute initial response for Severity 1 (critical) cases, 24×7 telephone access to Fortinet TAC engineers, advanced hardware replacement RMA (a replacement ships before you return the failed unit), firmware updates throughout the term, access to Fortinet’s online support portal and asset management tools, extended Long-Term Support (LTS) firmware builds, and the Elite monitoring portal for proactive visibility into device status and support entitlements. All benefits run continuously for five years with no mid-term renewal.

Who needs it

A 5-year FortiCare Elite contract is best suited to organizations that have committed the FortiGate 700G to a long-term network role with no planned hardware replacement within that window. High-availability data center gateways, financial sector networks with contractual uptime SLAs, and critical infrastructure deployments where the FG-700G must remain under the highest support tier for its full active life are the primary use cases. Multi-year government or enterprise contracts that require documented response time commitments also benefit from the certainty this term provides.

Activation & delivery

FC-10-G7H0G-284-02-60 is an electronic license with no geographic restriction. After your order is confirmed, DataCenter360.ca sends your Fortinet contract file and registration instructions by email. Registering the entitlement to your FG-700G serial number in the Fortinet Support Portal activates the 24×7 TAC contact path and the Elite monitoring portal immediately. No hardware ships. The 60-month term starts on the registration date. Given the length of the commitment, confirm co-term requirements with DataCenter360.ca before registering if other Fortinet entitlements on the same device need aligned expiry dates.

One service vs the bundle

FC-10-G7H0G-284-02-60 is a support contract, not a security bundle. FortiCare Elite (svc code 284) delivers TAC support, RMA, firmware access, and the Elite monitoring portal. FortiGuard security subscriptions such as IPS, AV, and Web Filter are separate SKUs. If the FG-700G already carries those subscriptions, this 5-year Elite contract adds the top-tier support layer without duplicating the security feeds. Compared to FortiCare Premium, Elite provides a 15-minute Severity 1 response instead of a 1-hour target, plus the Elite monitoring portal and extended LTS firmware access. Both Premium and Elite include 24×7 telephone support and advanced RMA; Essential includes neither.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-G7H0G-284-02-60 is the longest Elite support term available for the FG-700G. For organizations deploying multiple FG-700G units and needing 5-year Elite coverage across all of them, contact us before ordering to confirm aligned registration dates. Formal quotes for purchase order workflows are available on request. Electronic delivery is worldwide; license files arrive by email within one business day of payment confirmation.

Frequently asked questions