Fortinet FortiSwitch 1048G FortiCare 24×7 Support, 3-Year (FC-10-FSG48-247-02-36)

SKU: FC-10-FSG48-247-02-36

Original price was: CAD$11,358.84.Current price is: CAD$9,062.90.

Save:20%You save CAD$1646.88
FortiCare Premium 24×7 support for the FortiSwitch 1048G, covering a 3-year term with 1-hour critical-issue response, telephone support, and advanced hardware replacement.
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Product description

A 3-year FortiCare Premium contract on the FortiSwitch 1048G matches the typical network refresh cycle and removes the annual renewal task from the support calendar. The registered FS-1048G stays covered with 24×7 telephone access, a 1-hour critical-issue response, and advanced hardware replacement, all activated once against a single serial number.

What it covers

FortiCare Premium is the mid-tier in Fortinet’s three-level support structure. The 1-hour critical-issue response distinguishes it from Essential’s next-business-day handling, and telephone access is included throughout. When hardware fails, advanced replacement ships before the original is returned, reducing rack downtime on the FS-1048G. Firmware updates, the FortiCloud asset portal, and Fortinet’s online toolset are available at all tiers. Extended LTS and the Elite monitoring portal are exclusive to the Elite tier.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who needs it

The FortiSwitch 1048G serves as a high-density aggregation or spine switch in data-center environments, carrying 48 25GE SFP28 ports and 100GE uplinks running FortiOS in a Security Fabric. Teams that manage this switch in production infrastructure, with on-call responsibilities and SLA commitments to internal users or tenants, benefit from a 3-year Premium term because response and replacement guarantees remain consistent across the hardware’s active service life. Organizations with demanding uptime targets but no requirement for the Elite monitoring portal will find Premium the appropriate fit.

Activation & delivery

This contract is an electronic license with no physical shipment. After purchase, DataCenter360.ca provides a Fortinet entitlement confirmation by email. Registration takes place on the Fortinet Support Portal at support.fortinet.com: associate the license with the FS-1048G serial number and support activates for the full 3-year term immediately. The contract is valid worldwide; no regional restrictions apply. Store the entitlement confirmation alongside the serial number, as both are required to open RMA cases.

One service vs the bundle

This SKU covers FortiCare Premium support only. FortiGuard security subscriptions, hardware-plus-subscription bundles, and other Fortinet services are separate purchases. If the FortiSwitch 1048G is already in service without a support contract, this standalone 3-year term adds coverage to the existing device without requiring a hardware change. Check any current contract’s expiry date before purchasing to avoid overlap. For deployments that include multiple Fortinet products, each product’s support contract is managed independently on the Fortinet Support Portal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering the 3-year term for direct purchase or volume quoting. A 3-year commitment suits organizations that plan to keep the FortiSwitch 1048G through a full hardware refresh cycle: purchasing once removes the annual renewal step and locks in coverage continuity. Multi-unit deployments can request a consolidated quote to align contract dates across all registered FS-1048G serial numbers.

Frequently asked questions

What does the 1-hour response time mean in practice?
When you open a severity-1 ticket, Fortinet commits to having a support engineer contact you within 1 hour, around the clock, every day of the year. This applies to issues that render the FS-1048G fully non-functional or cause a complete outage. Lower-severity issues follow longer response windows in the FortiCare service guide.
How does advanced RMA differ from standard return-and-replace?
Advanced replacement means Fortinet ships a replacement unit before receiving the failed device, letting you restore connectivity while the defective hardware is in transit back to Fortinet. Standard return-and-replace requires the failed unit to arrive first, adding days of downtime. Advanced replacement is available under Premium and Elite tiers for eligible hardware failures.
If the switch is replaced under RMA during the 3-year term, does support continue?
Yes. The support contract is tied to the original serial number, but Fortinet’s RMA process transfers coverage to the replacement unit for the remaining contract term. Confirm the transfer during the RMA case with the Fortinet support engineer handling the ticket.
Can the 3-year contract be extended or upgraded to Elite before it expires?
Mid-term upgrades to Elite are available as a co-term purchase covering the remaining months. Contact DataCenter360.ca for a co-term quote. Renewal after the 3-year term can be a 1-year, 3-year, or 5-year contract.
Does this contract cover all FortiSwitch 1048G units in our deployment?
Each contract covers one serial number. If multiple FS-1048G switches are deployed, each requires its own contract. DataCenter360.ca can quote a fleet purchase and align start dates so all units expire at the same time, simplifying renewal management.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-1048G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-FSG48-247-02-36

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