Fortinet FortiSwitch 1048G FortiCare 24×7 Support, 1-Year (FC-10-FSG48-247-02-12)

SKU: FC-10-FSG48-247-02-12

Original price was: CAD$3,786.28.Current price is: CAD$3,086.64.

Save:18%You save CAD$501.85
FortiCare Premium 24×7 support for the FortiSwitch 1048G, covering a 1-year term with 1-hour critical-issue response, telephone support, and advanced hardware replacement.
  In Stock   Free & Fast e-Delivery (0-1 Business Days)
Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

Keeping a FortiSwitch 1048G covered for a 1-year term suits teams that align support spend with annual budget cycles or want to evaluate the Premium tier before committing to a longer contract. During that year, Fortinet engineers are available 24×7 by telephone, critical issues receive a 1-hour response, and a failed switch gets an advanced replacement shipped before the original is returned.

What it covers

FortiCare Premium is the mid-tier in Fortinet’s three-level support stack. Its key differentiator from Essential is the 1-hour critical-issue response, available 24×7 by telephone. Hardware replacement ships as an advanced unit before the failed device is returned, reducing downtime on the FS-1048G. Firmware updates, the FortiCloud asset portal, and Fortinet’s online tools are included at all tiers. Extended LTS support and the Elite monitoring portal are Elite-only.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who needs it

The FortiSwitch 1048G carries 48 25GE SFP28 ports and 100GE uplinks running FortiOS inside a Security Fabric. Teams with on-call responsibilities and SLA commitments to internal users benefit from Premium’s 1-hour response and same-day replacement unit. Organizations with less stringent requirements can weigh Essential; regulated or mission-critical environments should assess Elite.

Activation & delivery

This is an electronic license delivered by email. After purchase, DataCenter360.ca sends a Fortinet entitlement confirmation. You register the license on the Fortinet Support Portal at support.fortinet.com, associate it with the FS-1048G serial number, and support activates immediately. There is no hardware to receive. Delivery reaches customers worldwide, and Canadian buyers face no additional steps beyond registration. Keep the confirmation email and the registered serial number on file for any RMA request.

One service vs the bundle

This contract covers FortiCare Premium support only. It does not include FortiGuard security subscriptions such as threat intelligence or license bundles that combine hardware and multi-year coverage. If the FortiSwitch 1048G was purchased without a support contract, this standalone SKU adds Premium coverage to an existing device. If you are also purchasing FortiGuard or FortiGate Security Fabric subscriptions, those are separate line items. Verify the expiry date of any existing FortiCare contract before purchase to avoid overlap or gaps.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. A 1-year term is available directly from the product page: add to cart or request a quote for volume pricing. Because this is a 1-year commitment, it is easy to reassess coverage needs at renewal. Organizations running multiple FortiSwitch 1048G units can request a consolidated quote to align renewal dates across devices. Purchase confirmation includes the entitlement details needed to complete registration on the Fortinet Support Portal.

Frequently asked questions

What does the 1-hour response time mean in practice?
When you open a severity-1 ticket, a Fortinet engineer contacts you within 1 hour, around the clock including weekends. This applies to issues that make the FS-1048G fully non-functional or cause a complete network outage. Lower-severity cases follow longer windows in the FortiCare service guide.
How does advanced RMA differ from standard return-and-replace?
With advanced replacement, Fortinet ships a replacement unit before receiving the failed device, so you can restore the network while the failed hardware is in transit. Standard return-and-replace requires the failed unit to arrive at Fortinet first, adding days of downtime. Advanced replacement applies to eligible hardware failures under Premium and Elite tiers.
Can this contract be renewed for another 1-year term at expiry?
Yes. You can renew with another 1-year term or upgrade to 3-year or 5-year at renewal. Renewing late creates a coverage gap and does not extend the original end date. DataCenter360.ca can provide renewal quotes before expiry.
Does this contract cover all FortiSwitch 1048G units in our deployment?
No. Each contract covers one serial number. If you have multiple FS-1048G switches, each requires its own support SKU. When purchasing more than one, request a volume quote from DataCenter360.ca to coordinate registration and renewal dates across your fleet.
Is telephone support available in languages other than English?
Fortinet operates regional centers serving multiple languages including French, German, Spanish, and Japanese, depending on region and time of day. English coverage is global. Check the Fortinet Support Portal for the regional contact list for your location.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-1048G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-FSG48-247-02-12

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