Fortinet FortiGate 1000F Secure RMA Service, 1-Year (FC-10-F1K0F-301-02-12)

A hardware RMA usually means the failed appliance goes back to Fortinet before a replacement ships. For a FortiGate 1000F holding VPN keys, policy objects, and traffic logs that a compliance team does not want leaving the building, that default is a problem. The FortiGate 1000F 1-Year Secure RMA Service (FC-10-F1K0F-301-02-12) removes the return requirement: the defective unit stays on site and a replacement ships under the existing FortiCare RMA process, for a one-year term. Subscription only, no hardware included, delivered electronically worldwide.

What this service covers

Secure RMA changes the handling of a confirmed hardware failure on a covered FortiGate 1000F. Rather than shipping the faulty appliance back for Fortinet to inspect or refurbish, the customer retains it while a replacement is dispatched under the standard RMA process tied to the device’s active FortiCare tier. That distinction matters for any organization required, by regulation or internal policy, to keep hardware that has touched sensitive traffic under its own physical control at all times.

This is an add-on, not a stand-in for support. A FortiGate 1000F still needs an active FortiCare Essential, Premium, or Elite contract; Secure RMA layers no-return handling on top of whatever RMA response that base tier already delivers.

Who needs the standalone add-on

Financial services, healthcare, government, and defense environments running a FortiGate 1000F are the most common buyers, since chain-of-custody rules there often forbid returning hardware that carried live traffic. It also fits any data center that would rather retain a decommissioned unit than risk it in transit, even without a formal mandate. Outside those cases, the base FortiCare contract’s standard RMA process already handles hardware replacement without the added cost.

RMA and support levels for the FortiGate 1000F

Secure RMA attaches to whichever FortiCare tier the FortiGate 1000F already carries. The table below shows how base RMA response and replacement type differ by tier, ahead of Secure RMA changing the return requirement:

The FortiCare tier already active on the appliance sets how fast a replacement ships. Secure RMA only changes what happens to the unit being swapped out, not that delivery timeline.

Activation and delivery

This license is issued electronically and tied to a specific FortiGate 1000F by serial number, applied on top of the FortiCare contract already on file for that unit. Nothing physical ships with the order. Once active, no-return handling applies to any qualifying hardware RMA event for the one-year term.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and supplies FortiCare add-ons like this one to organizations worldwide. Tell us which FortiCare tier is currently active on your FortiGate 1000F and we’ll confirm this term lines up correctly before checkout. Licenses are genuine and issued directly from Fortinet, with checkout fully secured.