Fortinet FortiGate 1000F 5-Year Secure RMA Service (FC-10-F1K0F-301-02-60)

A FortiGate 1000F that fails without the right RMA contract in place can sit on a bench for days while a replacement clears customs and a data center window opens for the swap — and by then the standard support ticket has already been running the length of an outage window nobody signed up for. Secure RMA changes the calculus for teams that cannot let a failed appliance leave the building at all.

What FC-10-F1K0F-301-02-60 Covers

This SKU is a 5-year Secure RMA add-on for the FortiGate 1000F. Fortinet products keep configuration data on solid-state storage that is not field-removable, so a normal RMA exchange requires shipping the faulty unit back to Fortinet, config and all. Secure RMA removes that requirement: the defective FortiGate 1000F never leaves the customer’s premises. Fortinet ships the replacement and the old chassis is retained, destroyed, or disposed of under the customer’s own data-handling policy instead of traveling through a courier network.

Who Needs This

The FortiGate 1000F is a data center core/edge platform — NP7 and CP9 accelerated, built for hyperscale segmentation and typically racked in Active-Active or Active-Passive HA pairs. Organizations running it usually sit under a compliance regime (PCI-DSS, HIPAA, FedRAMP, financial services, government, defense contracting) where a piece of network hardware that once held live configuration and key material simply cannot leave the facility, even in a failed state. If your environment has never had to answer “where does the broken box go,” this add-on is optional; if a security or privacy officer has ever asked that question, it usually isn’t.

Secure RMA vs. Support Tier

Secure RMA is an add-on layered on top of an existing FortiCare support contract, not a replacement for one. The table below summarizes how hardware replacement and response times differ by FortiCare tier, since Secure RMA eligibility and replacement speed both depend on which tier the FortiGate 1000F is already carrying.

Essential-tier devices are limited to basic return-and-replace and are not eligible for RMA add-ons, so Secure RMA in practice pairs with a Premium or Elite FortiCare contract on the same FortiGate 1000F.

Activation & Delivery

This is a subscription license, not a physical product. DataCenter360.ca delivers the entitlement electronically, typically within one business day of order confirmation, and it registers against the FortiGate 1000F’s serial number in the Fortinet support portal. There is nothing to ship and nothing to rack; the license simply changes how a future RMA event is handled for that unit.

Term Length

Five years locks the Secure RMA entitlement in for the FortiGate 1000F’s expected service life without a renewal touchpoint at year one or year three. The same service is also sold in 1-year and 3-year terms if your procurement cycle runs shorter, or if you’d rather align renewal dates across a mixed fleet of appliances on different schedules.

Buying Secure RMA from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner, and license orders like this one route straight to Fortinet’s activation systems, so there’s no reseller-side delay between payment and a working entitlement. If you’re not sure whether Secure RMA or a shorter Priority RMA option fits your compliance posture better, reach out before ordering — getting the RMA type wrong is expensive to fix after a device has already failed.