Planning a 3-year support window for your FortiGate 1100E and already running FortiCare Premium? FC-10-F11HE-204-02-36 converts that Premium contract to FortiCare Elite for a 36-month term, locking in the fastest critical-response SLA Fortinet offers without having to replace your existing contract. The upgrade is applied on top of the current Premium subscription, so continuity is preserved.
FC-10-F11HE-204-02-36 is a Premium-to-Elite support upgrade for one FortiGate 1100E appliance, valid for 3 years (36 months). It does not replace your existing FortiCare Premium contract; it converts it to Elite tier. The table below summarizes what differs across the three FortiCare tiers:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace Only | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The FortiGate 1100E is positioned at the data center edge and large enterprise core, where a critical firewall incident directly affects connectivity for hundreds or thousands of users. For environments that operate under strict recovery time objectives, the jump from a 1-hour response at Premium to a 15-minute response at Elite can be the difference between a manageable incident and a prolonged outage.
The 3-year term suits procurement cycles that align with standard hardware refresh windows or multi-year budget commitments. It avoids the administrative overhead of annual renewals while offering a lower initial outlay than a 5-year term. Teams that want to trial Elite-level support for a defined project phase or that cannot commit for 5 years often find the 3-year window the practical middle ground.
Note that this SKU requires an active FortiCare Premium contract on the same FortiGate 1100E serial number before it can be applied. If the device is not currently on Premium, purchase a FortiCare Premium subscription first. You can verify the current contract status in the Fortinet Support Portal under Asset Management.
Fortinet delivers the upgrade license key electronically after purchase, typically within one business day. Activation is completed in the Fortinet Support Portal (support.fortinet.com) against the device serial number. Once registered, the Elite SLA takes effect immediately and is visible in the portal. There is no physical shipment involved, and the license is available worldwide.
Fortinet sells FortiCare Elite both as a standalone subscription and as this Premium-to-Elite upgrade. The upgrade SKU is designed for customers whose devices are already registered under an active Premium contract and who want to improve the SLA level. The pricing credits the existing Premium coverage, so the net cost is the difference between Elite and Premium for the chosen term. For a device with no active FortiCare contract, the appropriate path is a full FortiCare Elite subscription rather than this upgrade SKU.
DataCenter360.ca is an authorized Fortinet Select Partner with direct access to the full FortiCare licensing catalog. The 3-year Premium-to-Elite upgrade for the FortiGate 1100E is processed on the day of payment, and the license key is submitted to Fortinet immediately. For co-term orders covering multiple FortiGate 1100E units, or if a formal quote is required for a purchasing department, use the Request a Quote form to reach the team directly.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11HE-204-02-36 |
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