If your FortiGate 1100E already runs on FortiCare Premium and you need the highest response SLA Fortinet offers, this 5-year upgrade converts the device to FortiCare Elite without opening a new contract from scratch. Critical issues escalate to Elite specialists within 15 minutes, the device gains access to the FortiCare Elite monitoring portal, and support coverage extends with 18 months of Extended End-of-Engineering-Support beyond the standard software lifecycle.
FC-10-F11HE-204-02-60 is a Premium-to-Elite support upgrade for one FortiGate 1100E appliance, valid for 5 years (60 months). It does not replace your existing FortiCare Premium contract; it converts it to Elite tier. The table below shows what changes across the three FortiCare tiers:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace Only | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The FortiGate 1100E serves data center edge and large campus core deployments where unplanned downtime has direct business impact. If your organization operates under a recovery time objective that cannot tolerate a one-hour wait on a critical firewall incident, the 15-minute Elite SLA closes that gap. The upgrade is also the practical choice for teams that rely on the Extended End-of-Engineering-Support window: when a FortiOS long-term support release reaches its standard end-of-engineering date, Elite subscribers receive an additional 18 months of patches, giving infrastructure teams more runway before a planned upgrade cycle.
This SKU requires an active FortiCare Premium contract on the same FortiGate 1100E serial number. If the device is not currently on Premium, purchase a FortiCare Premium subscription first and then apply this upgrade on top of it. If you are unsure of the current contract status, check the Fortinet Support Portal under Asset Management.
After purchase, Fortinet delivers the upgrade license key electronically, typically within one business day. Registration is completed through the Fortinet Support Portal (support.fortinet.com) against the device serial number. Once activated, the FortiCare Elite status is reflected in the portal and the 15-minute critical-issue response SLA takes effect immediately. No physical shipment is involved.
Fortinet also offers FortiCare Elite as a standalone subscription under a separate SKU. The Premium-to-Elite upgrade exists for customers whose devices are already registered under a Premium contract and who want to improve the SLA level at the next renewal or mid-term. The upgrade is priced to credit the existing Premium coverage. For new devices without any active FortiCare contract, the correct path is a full FortiCare Elite subscription rather than this upgrade SKU.
DataCenter360.ca is a Fortinet Select Partner with direct access to the FortiCare licensing catalog. Orders for the 5-year Premium-to-Elite upgrade are processed on the same business day as payment, and the license key is submitted to Fortinet for activation right away. For co-term pricing across a fleet of FortiGate 1100E appliances or for a formal quote that fits a procurement process, the Request a Quote form routes directly to the team that handles FortiGate 1000E-series licensing orders.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11HE-204-02-60 |
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