Already running FortiCare Premium on your FortiGate 1100E-DC? This 3-year upgrade adds the Elite tier on top of your existing Premium subscription, giving your data center firewall Fortinet’s highest response SLAs without replacing your current support contract.
FortiCare Elite sits above Premium in Fortinet’s per-device support stack. SKU FC-10-F11DE-204-02-36 converts an active FortiCare Premium subscription on the FortiGate 1100E-DC to Elite level for three years. The upgrade is additive: everything included in Premium is retained, plus:
This product upgrades from Premium to Elite level. The table below summarizes all three support tiers so you can see exactly what changes.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The FortiGate 1100E-DC is a high-throughput next-generation firewall built for data center edge and internal segmentation. At this scale, a critical firmware or policy incident can affect hundreds of concurrent sessions. The 15-minute SLA means an expert is engaged before a minor issue becomes a service disruption. Organizations running a 24×7 NOC, carrying strict availability commitments, or managing shared infrastructure will see the clearest return from Elite coverage on this appliance. The extended LTS window also benefits teams that prefer to stay on a tested firmware branch longer before upgrading.
Fortinet delivers the upgrade entitlement electronically, typically within 0 to 1 business days after order confirmation. Activation is performed through the FortiCare customer portal: you register the upgrade license to the FortiGate 1100E-DC’s serial number and the Elite features are active immediately. No hardware change or RMA is involved. This SKU requires an active FortiCare Premium subscription on the same device as a prerequisite. Activating without it will not succeed, so confirm your Premium status in the portal before purchase if you are unsure.
If the FortiGate 1100E-DC does not yet have any FortiCare coverage, the direct path is FortiCare Premium first, then this upgrade. Alternatively, FortiCare Elite (FC-10-F11DE-284-02-36) is available as a standalone subscription that covers the full Elite tier from day one. The upgrade SKU is typically the right choice when renewing from an existing Premium contract, as it converts the coverage already in place. For net-new licensing, the standalone Elite SKU simplifies the purchase into a single line item.
DataCenter360.ca is an authorized Fortinet Select Partner offering the complete FortiGate 1100E-DC licensing catalog — hardware, FortiCare support tiers, FortiGuard security subscriptions, and all upgrade paths. All term lengths for this upgrade (1, 3, and 5 years) are stocked and available for immediate electronic delivery to any country. If you need volume pricing or want to confirm this upgrade is the correct step for your current support contract, use the quote form on this page to reach our team before placing the order.
Elite adds three key improvements: critical-issue response time drops from 1 hour to 15 minutes; non-critical response moves from next business day to 2 business hours; and you gain access to the Elite monitoring portal with proactive device health insights plus an 18-month extended end-of-engineering-support window for LTS firmware releases. All features of Premium (24×7 telephone support, advanced hardware replacement, Priority RMA add-on eligibility) are retained at Elite level.
Yes. FC-10-F11DE-204-02-36 is a Premium-to-Elite upgrade license. It cannot activate without an existing, active FortiCare Premium subscription registered to the same FortiGate 1100E-DC serial number. If your device does not have Premium, you would need to purchase FortiCare Premium first, or consider the standalone FortiCare Elite SKU (FC-10-F11DE-284-02-36) instead.
Yes. FortiCare subscriptions are electronic entitlements with no geographic restriction on registration location. DataCenter360.ca processes and delivers these licenses electronically to organizations worldwide. There is no physical shipping involved and no country limitation on where the device is operated.
Fortinet typically issues the entitlement within 0 to 1 business days of order confirmation. Once received, activation in the FortiCare portal is immediate. If you need same-day processing for an urgent support requirement, note that in your order or contact DataCenter360.ca before purchasing so the order can be prioritized.
DataCenter360.ca stocks the full FortiGate 1100E-DC licensing catalog: FortiCare Essential, Premium, and standalone Elite subscriptions across 1, 3, and 5 year terms; this Premium-to-Elite upgrade in all three terms; FortiGuard security service subscriptions; and hardware appliance options. The FortiGate 1000E series model page lists every available SKU with current pricing.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1100E-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F11DE-204-02-36 |
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