Fortinet FortiGate 1100E-DC FortiCare Premium to Elite Upgrade, 5-Year (FC-10-F11DE-204-02-60)

The FortiGate 1100E-DC is built for environments where an hour-long support response is not an option. This 5-year license (FC-10-F11DE-204-02-60) upgrades an active FortiCare Premium subscription on that appliance to FortiCare Elite, Fortinet’s highest per-device support tier. The result: a 15-minute acknowledgment window for critical issues, a device insights and monitoring portal, and 18 months of extended end-of-engineering-support beyond the standard software life cycle.

What This Upgrade Covers

FC-10-F11DE-204-02-60 is an upgrade delta, not a standalone support contract. You must hold an active FortiCare Premium license on the same FortiGate 1100E-DC for the matching term. Once registered, the upgrade elevates the tier to Elite for the entire 5-year period and adds the following:

• 15-minute critical-issue (P1) response — down from the 1-hour SLA that FortiCare Premium provides for severity-1 cases.
• 2-hour non-critical response — versus next-business-day under Premium for non-P1 tickets.
• FortiCare Elite Portal access — the Proactive Device Insights portal gives a unified view of device health, firmware posture, open CVEs, and security recommendations. Available on FortiGate appliances only.
• 18-month extended end-of-engineering-support — if Fortinet reaches the standard EoES date for the 1100E software branch, Elite customers receive an additional 18 months of patch eligibility under the LTS policy.

FortiCare Tier Comparison

This product upgrades the FortiGate 1100E-DC to FortiCare Elite, the top per-device support tier. The table below shows where Elite differs from Premium and Essential on the metrics most relevant to a data center appliance:

Who Should Upgrade to Elite

The FortiGate 1100E-DC is a dual-power-supply appliance designed for data center edges and carrier-grade network infrastructure. It typically handles tens of thousands of concurrent sessions in a 24/7 production role. Two categories of organizations consistently move from Premium to Elite on this model:

• Sites with internal SLAs or regulatory frameworks that require sub-15-minute remediation acknowledgment on critical security infrastructure.
• Operators planning a major FortiOS upgrade who need the 18-month LTS extension to maintain patch coverage on the current release while the upgrade is staged and tested.

For a 1100E-DC in a secondary or non-production role, FortiCare Premium at 5 years covers the essentials without the Elite premium. The upgrade makes the most sense when the appliance sits in a tier-1 production slot where unplanned downtime carries an immediate business or compliance cost.

Activation and Delivery

This SKU is delivered electronically. After purchase, Fortinet issues a registration code you activate on the Fortinet Support Portal against the 1100E-DC serial number that already holds the active Premium contract. No shipping, no physical media. Delivery completes within 0 to 1 business days. The Elite upgrade co-terminates with the underlying Premium base contract.

Elite Upgrade vs. Standalone Elite Contract

Two paths lead to FortiCare Elite coverage on a FortiGate 1100E-DC. The first is this upgrade SKU (FC-10-F11DE-204-02-60), which assumes an existing Premium license and purchases only the tier difference. The second is a standalone FortiCare Elite contract (FC-10-F11DE-284-02-60), which covers the full Elite tier from the start. If the device does not yet have any active support, start with the standalone Elite or a Premium subscription rather than this upgrade. If the device already runs Premium and the goal is Elite coverage, this upgrade is the correct and typically lower-cost route.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Orders for this 5-year Elite upgrade are fulfilled electronically, with delivery in 0 to 1 business days after order confirmation. The price shown reflects the current Fortinet Americas price list with DataCenter360.ca partner pricing applied. For volume deployments or multi-device Elite coverage, request a quote and a specialist will respond promptly.