Original price was: CAD$1,283.81.CAD$1,035.33Current price is: CAD$1,035.33.
Authorized Partner for United States (US)Annual budget cycles are common in Canadian mid-market IT departments, and the 1-year FortiCare Elite term maps directly to that rhythm. FC-10-F120G-284-02-12 delivers Fortinet’s top support tier for the FortiGate 120G over a 12-month window: 15-minute P1 escalation, Extended LTS firmware, and the Elite monitoring portal. It is also the entry point for teams that want to experience Elite response before committing to a 3- or 5-year term.
Elite is Fortinet’s highest support tier for FortiGate platforms. Three capabilities are exclusive to Elite and are not available under Essential or Premium:
This product is FortiCare Elite. The table below compares all three support tiers.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| P1 critical-issue response | 4 hours | 1 hour | 15 minutes |
| Telephone & web support | — | ✓ | ✓ |
| Hardware RMA replacement | Next business day | Advanced next-day | Advanced next-day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 1-year Elite term is a natural fit for a few distinct buyer profiles. Organizations with annual IT budget approval cycles can keep FortiCare aligned to fiscal year without carrying multi-year commitment on the books. Teams evaluating whether the 15-minute P1 SLA is worth the step up from Premium often start with a 1-year trial before moving to a 3- or 5-year term on renewal. Branch office deployments that run on 12-month project timelines also commonly use 1-year terms to match contract duration to the deployment window.
The 3-year (FC-10-F120G-284-02-36) and 5-year (FC-10-F120G-284-02-60) terms offer lower effective per-year rates and reduce annual renewal overhead. If the FG-120G will be in service for the full hardware lifecycle, the multi-year options typically come out ahead on total cost.
DataCenter360.ca delivers FC-10-F120G-284-02-12 electronically. After payment, Fortinet’s contract fulfillment arrives at your order email within one business day. Register the key in Fortinet’s support portal (support.fortinet.com) under the FG-120G’s serial number. Coverage activates immediately on registration and runs for 12 months from that date.
DataCenter360.ca is a Fortinet Select Partner supplying FortiCare and FortiGuard licenses to customers across Canada and internationally. Electronic-only orders clear quickly, with no physical shipment or import paperwork. For teams renewing multiple FG-120G units at the same time, reach out for consolidated pricing to avoid separate checkout transactions per unit.
Under FortiCare Elite, a Priority 1 case (critical impact, network or security function down) triggers escalation to a Fortinet senior technical engineer within 15 minutes at any hour of the day. Under Premium, that same P1 target is 1 hour. The practical difference matters most during outage events when every minute of reduced visibility or disrupted routing carries business impact. The 15-minute window is a contractual commitment documented in Fortinet’s FortiCare service agreement.
No. FortiCare Elite is a hardware support and firmware entitlement — it does not include FortiGuard intelligence services such as IPS signatures, web filtering, DNS filtering, or antivirus updates. Those are licensed separately through FortiGuard bundles (UTP, Enterprise) or individual FortiGuard SKUs. FortiCare and FortiGuard are commonly purchased together but are separate line items with separate renewal cycles.
Fortinet’s Long-Term Support firmware track is a dedicated FortiOS branch maintained with security patches and critical bug fixes past the point where the general release reaches end-of-software-support. It is particularly valuable in regulated environments (healthcare, financial services, government) or OT-adjacent networks where formal change-approval processes make major OS upgrades difficult to schedule on short notice. LTS lets those teams stay patched on a stable version while their change calendar permits a planned upgrade.
Yes. At the end of the 1-year term, you can renew with a 3-year (FC-10-F120G-284-02-36) or 5-year (FC-10-F120G-284-02-60) FortiCare Elite contract. The new term picks up immediately after the current one expires with no gap in coverage. Fortinet also permits advance renewal — purchasing the next term before expiry — which locks in pricing and eliminates any lapse risk.
Yes. FortiCare licenses are software entitlements with no geographic restrictions on use. DataCenter360.ca fulfills electronically to customers in any country — the license key is delivered by email and registered directly in Fortinet’s global support portal. The process is identical regardless of where the FG-120G is physically deployed.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-120G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F120G-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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