Fortinet FortiGate 120G FortiCare Elite, 3-Year (FC-10-F120G-284-02-36)

Three years sits in a practical middle ground for FortiGate 120G support planning: long enough to capture multi-year pricing benefits and align with typical infrastructure refresh cycles, short enough to leave room for a contract review before the hardware lifecycle ends. FC-10-F120G-284-02-36 covers that window at FortiCare’s Elite tier — 15-minute P1 escalation, Extended LTS firmware, and the Elite monitoring portal, active from the day of registration through the 36-month term.

What FortiCare Elite Provides

Elite is Fortinet’s highest support tier for FortiGate platforms. Three capabilities are specific to Elite and are not available under Essential or Premium:

• 15-minute P1 escalation — critical-severity cases are escalated to a Fortinet senior engineer within 15 minutes around the clock, providing the fastest documented response path for outage-level events.
• Extended LTS firmware releases — the Long-Term Support firmware track delivers security and critical patches on a stable FortiOS branch past the standard end-of-support date, accommodating teams that cannot roll major OS upgrades on short notice.
• Elite monitoring portal — Fortinet-side visibility into the FG-120G’s health, open cases, and firmware version over the 3-year period, with proactive notifications from Fortinet’s monitoring team.

FortiCare Tier Comparison

This product is FortiCare Elite. The table below shows all three support tiers side by side.

Who Buys the 3-Year Term

Three-year FortiCare contracts are a common choice for FortiGate 120G deployments in regional offices and distributed enterprise environments. The 3-year term aligns naturally with capital budget cycles that evaluate hardware on a 3-to-5-year horizon: it avoids annual renewal overhead, locks in a per-year rate, and still leaves a decision point before the typical end of hardware support. Organizations that need the LTS firmware access but are uncertain about a full 5-year commitment also favor the 3-year option as a practical balance between commitment and flexibility.

Shorter and longer terms are available: 1-year (FC-10-F120G-284-02-12) for environments with annual IT budget approvals, and 5-year (FC-10-F120G-284-02-60) for stable deployments targeting the full hardware lifecycle.

Activation and Delivery

DataCenter360.ca delivers FC-10-F120G-284-02-36 electronically. After payment, a Fortinet contract fulfillment arrives by email within one business day. Register the key in Fortinet’s support portal (support.fortinet.com) under the FG-120G’s serial number. Coverage becomes active immediately on registration, and the 36-month clock starts from that date.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with direct access to Fortinet’s software licensing catalog for Canadian and international customers. FortiCare orders process and deliver electronically with no physical shipment required. If you are combining this subscription with a FortiGuard bundle purchase or coordinating co-term renewals across multiple FG-120G units, reach out for consolidated pricing before checking out individually.