Fortinet FortiGate 120G FortiCare Premium, 1-Year (FC-10-F120G-247-02-12)

SKU: FC-10-F120G-247-02-12

Original price was: CAD$1,027.04.Current price is: CAD$828.27.

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FortiGate 120G FortiCare Premium 1-Year (FC-10-F120G-247-02-12) — phone support, one-hour P1 response, and RMA eligibility. Electronic worldwide delivery.
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Product description

FortiCare Premium on a one-year term works well when your procurement cycle runs annually or when you want to validate the support tier before committing to a longer term. FC-10-F120G-247-02-12 covers the FortiGate 120G for 12 months: direct phone access to Fortinet engineers, one-hour P1 initial response, and next-business-day hardware replacement.

What FortiCare Premium covers

Fortinet’s FortiCare program runs three tiers. The comparison below shows where FortiCare Premium sits for the FortiGate 120G:

Feature Essential Premium Elite
Critical-issue (P1) response Next business day 1 hour 15 minutes
Telephone support
Hardware replacement (RMA) Next business day Next business day Next business day
Priority RMA eligibility
Firmware, tools & portal access
Extended LTS support & Elite monitoring portal

The one-year term delivers the same per-day entitlements as a multi-year subscription — the only difference is renewal timing.

Who needs it

Operations teams that prefer annual budget cycles, organizations evaluating FortiCare Premium for the first time, or deployments where the support requirement might change at the next hardware refresh. A one-year term keeps options open while still delivering production-grade support through the year.

Activation and delivery

The registration key is delivered by email, typically within the same business day after order confirmation from DataCenter360.ca. Log into the Fortinet Support Portal, register the key against your FortiGate 120G serial number, and twelve months of FortiCare Premium starts immediately. No physical media.

FortiCare Premium vs. a bundle

FortiCare Premium is a support-only subscription. It does not include FortiGuard threat intelligence services such as IPS, antivirus, or web filtering. If the 120G needs both support and active FortiGuard services in the same annual renewal, the UTP or Enterprise bundles roll everything into one SKU at a combined price.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell and fulfill FortiCare subscriptions for Canadian businesses. Orders placed before end of business typically receive the license key the same day. If you need a multi-year quote or want to compare the 1-year cost against a 3-year or 5-year term, contact us directly — we can pull pricing for all three options at once.

Is there a discount for buying 3-year or 5-year FortiCare Premium instead of renewing annually?
Multi-year terms are typically priced at a discount versus three or five consecutive annual renewals. Contact DataCenter360.ca for a side-by-side quote if you are considering moving to a longer term at renewal.

Does FortiCare Premium give access to FortiOS major version upgrades?
Yes. All FortiCare tiers (Essential, Premium, Elite) include access to firmware downloads, including major FortiOS version releases, via the Fortinet Support Portal. Security patches and feature releases are accessible throughout the subscription term.

What is the initial response time for a P1 incident?
One hour. FortiCare Premium commits to initial contact from a Fortinet support engineer within 60 minutes for Priority 1 issues — defined as a complete loss of network service or a critical security incident. Response is available 24 hours a day, 7 days a week.

Does FortiCare Premium include FortiGuard security subscriptions?
No. FortiCare Premium is a support and RMA tier. FortiGuard subscriptions (IPS, antivirus, application control, DNS filtering, etc.) require a separate purchase. If you need both, the UTP or Enterprise bundle SKUs package support and FortiGuard together.

What happens if my FortiCare Premium expires?
After expiry, telephone support access and RMA eligibility are suspended. You can still access the Fortinet Support Portal for documentation and community resources, but proactive engineer support requires an active contract. Renewing before expiry avoids any coverage gap.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-120G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F120G-247-02-12

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