Fortinet FortiGate 120G Secure RMA Service, 1-Year (FC-10-F120G-301-02-12)

When the FortiGate 120G handles sensitive or regulated traffic, standard hardware replacement isn’t enough — you need documented proof that the returned appliance was destroyed, not refurbished and resold. The FortiGate 120G Secure RMA Service (FC-10-F120G-301-02-12) is a 1-Year FortiCare add-on that provides same-day advance replacement and a certificate of secure destruction for the failed unit, satisfying chain-of-custody requirements in compliance-driven environments.

What Secure RMA Covers

• Same-Day Advance Replacement: Fortinet dispatches a replacement FG-120G the same day an RMA case is filed (when submitted by noon local time), before you return the failed unit.
• Next Business Day Delivery: The replacement arrives at your site the next business day after dispatch.
• Prepaid Return Shipping: Fortinet supplies the return label — no out-of-pocket shipping cost for the failed unit.
• Secure Destruction Certificate: The returned unit is destroyed under documented procedures and Fortinet provides a certificate recording the serial number, date, and destruction method — suitable for compliance audits.

Who Needs Secure RMA

Secure RMA applies to any FG-120G deployment where returning the failed appliance to Fortinet’s standard refurbishment process isn’t acceptable. This covers healthcare and financial services sites with data handling policies, government contractors with NIST or CMMC requirements around hardware disposal, and any organization where the FG-120G has processed encrypted traffic and may contain residual key material or session data on flash storage.

The 1-Year term aligns with typical budget cycles. Shorter terms give you renewal flexibility; the 5-year SKU (FC-10-F120G-301-02-60) locks in coverage through the full appliance lifecycle without the renewal step.

Activation and Delivery

FC-10-F120G-301-02-12 is an electronic license attached to your FG-120G serial number via the FortiCare portal. Register before an RMA event occurs — this service cannot be added retroactively. No hardware ships on purchase. Worldwide delivery, typically same business day.

Secure RMA vs. Other RMA Tiers

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP carrying FortiCare RMA add-ons for the full FortiGate 120G range. E-delivery is typically same business day. If you’re evaluating term lengths or need to bundle Secure RMA with a FortiCare renewal quote, reach out and we’ll build it for your specific contract.