Fortinet FortiGate 120G Secure RMA Service, 5-Year (FC-10-F120G-301-02-60)

When the FortiGate 120G goes down in a sensitive deployment, two things matter: getting a replacement unit shipped immediately, and ensuring the failed appliance can’t be recovered by unauthorized parties. The FortiGate 120G Secure RMA Service (FC-10-F120G-301-02-60) is a 5-year FortiCare add-on that addresses both — delivering same-day advance replacement and a verifiable certificate of secure destruction for the returned unit.

What Secure RMA Covers

The Secure RMA tier is the highest FortiCare hardware replacement option and includes the full stack of FortiCare RMA features:

• Same-Day Advance Replacement: Fortinet ships a replacement FG-120G before you return the failed unit, with dispatch on the same day when the RMA is filed by noon local time.
• Next Business Day (NBD) Delivery: The replacement arrives at your location the next business day after dispatch.
• Prepaid Return Shipping: Fortinet provides the return label — you don’t pay to ship the failed unit back.
• Secure Destruction Certificate: After return, Fortinet destroys the failed unit under documented procedures and provides a certificate confirming the disposal. This is the key differentiator from Premium RMA and is required in many regulated compliance frameworks.

Who Needs Secure RMA

Secure RMA makes sense for any FG-120G deployment where data residency or chain-of-custody requirements apply to hardware disposal. Typical fits include regulated industries (healthcare, finance, government contractors), sites where the FG-120G inspects encrypted traffic and the appliance flash may contain decrypted session data or TLS keys, and organizations whose internal security policies require certified destruction for returned network appliances rather than relying on Fortinet’s standard refurbishment process.

The 5-year term makes this practical for lifecycle planning: a single purchase covers the FG-120G from initial deployment through its expected service life, eliminating annual renewal risk during that window.

Activation and Delivery

FC-10-F120G-301-02-60 is an electronic license applied to your FG-120G’s serial number through the FortiCare portal. No hardware ships on purchase. This service must be registered before an RMA event — it cannot be added retroactively after a hardware failure. Worldwide delivery.

Secure RMA vs. Other RMA Tiers

FortiCare offers three RMA tiers for the FortiGate 120G. Secure RMA (Elite) is the top tier; the table below shows how it compares:

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner carrying the full FortiCare service catalog for FortiGate 120G. We provide authorized RMA add-ons with e-delivery typically within the same business day. If you need multi-device quoting or want to confirm compatibility with an existing FortiCare support contract, contact us before ordering.