Original price was: CAD$1,412.28.CAD$1,138.94Current price is: CAD$1,138.94.
Authorized Partner for United States (US)Annual support planning is still the norm for many IT teams, and FC-10-F121G-284-02-12 fits that cadence. The 1-year FortiCare Elite contract on the FortiGate 121G brings 15-minute P1 escalation, Extended LTS firmware access, and the Elite monitoring portal for a 12-month window — no multi-year commitment, full Elite feature set from day one.
FortiCare Elite is Fortinet’s highest support tier for FortiGate hardware. Compared to Premium, Elite adds three capabilities:
This product is FortiCare Elite. The table below summarizes all three tiers.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| P1 critical-issue response | 4 hours | 1 hour | 15 minutes |
| Telephone & web support | — | ✓ | ✓ |
| Hardware RMA replacement | Next business day | Advanced next-day | Advanced next-day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Annual FortiCare Elite makes sense when the support planning horizon is one budget year at a time. New FG-121G deployments often start here: the 1-year term lets the IT team assess whether Elite’s additional capabilities justify the price premium over Premium before committing to 3 or 5 years. It also suits deployments with flexible hardware plans, where a mid-year refresh or replacement hasn’t been ruled out. Organizations piloting the FG-121G in a new network segment commonly use the 1-year term to align support with the evaluation window.
Longer terms are available if the deployment timeline is confirmed: 3-year (FC-10-F121G-284-02-36) or 5-year (FC-10-F121G-284-02-60).
FC-10-F121G-284-02-12 is delivered electronically by DataCenter360.ca. The license key arrives at your order email from Fortinet within one business day of payment. Register it at support.fortinet.com by entering the key against the FG-121G’s serial number. The 12-month term starts on the day of registration.
FortiCare Elite handles hardware support and firmware access — it does not include FortiGuard security content (IPS, web filtering, DNS filtering, antivirus, application control). FortiGuard is a separate subscription, available as individual services or through UTP and Enterprise bundles. An FG-121G in full production typically carries both a FortiGuard subscription and a FortiCare contract; FC-10-F121G-284-02-12 covers the FortiCare side at the Elite tier.
DataCenter360.ca is a Fortinet Select Partner. FortiCare Elite orders are processed through Fortinet’s licensing platform and arrive as electronic fulfillment, with no physical delivery. If the FG-121G already has an active FortiCare contract, note the current expiry date before ordering — a new 1-year Elite term starts on registration, not on the expiry date of the previous contract. For renewal date alignment, reach out before placing the order.
A FortiCare Elite contract cannot be extended mid-term; the current term runs to expiry. At renewal, a 3-year or 5-year Elite term can be purchased. If you want multi-year Elite before the current contract ends, the standard approach is to note the current expiry date, then purchase the multi-year term to start on that date, maintaining uninterrupted coverage.
When a P1 (critical) support ticket is opened with Fortinet — defined as a network or security function that is completely down — a senior Fortinet engineer is engaged within 15 minutes, any time of day or night. To receive this response, the appliance must have an active Elite contract registered to its serial number at the time the case is opened. Downgrading to Premium or Essential at renewal reduces the P1 SLA to 1 hour or 4 hours respectively.
No. FortiCare Elite covers hardware support and firmware access (including Extended LTS). FortiGuard security intelligence feeds — IPS signatures, web filter categories, antivirus definitions, DNS filter, and application control — require a separate FortiGuard subscription. The two are independent; most production deployments run both.
Extended LTS provides security patches on a stable FortiOS branch after Fortinet’s standard software end-of-support date. For a 1-year contract, its practical value depends on the FortiOS version currently running on the FG-121G. If that version is approaching end-of-software-support, LTS access is immediately useful. For recently released FortiOS versions, LTS access becomes relevant later — which is one reason teams move from 1-year to multi-year Elite at renewal.
Yes. FortiCare Elite is a software subscription with no geographic restriction. DataCenter360.ca fulfills electronically to customers worldwide. The license key registers at Fortinet’s global support portal and applies to the FG-121G’s serial number regardless of the appliance’s physical location.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-121G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F121G-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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