Fortinet FortiGate 121G FortiCare Elite, 5-Year (FC-10-F121G-284-02-60)

SKU: FC-10-F121G-284-02-60

Original price was: CAD$7,065.43.Current price is: CAD$5,637.32.

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FC-10-F121G-284-02-60 is a 5-year FortiCare Elite subscription for the FortiGate 121G, delivering 15-minute P1 escalation, Extended LTS firmware, and the Elite monitoring portal over the full hardware lifecycle — suited for organizations where the FG-121G serves a long-term production role.
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Product description

The FortiGate 121G’s onboard SSD makes it a natural choice for deployments where local log retention is part of the architecture. When hardware with that capability is installed in a long-term production role, matching it with a 5-year FortiCare Elite contract makes the support stack consistent with the expected service life. FC-10-F121G-284-02-60 covers the full 60-month window at Elite tier: 15-minute P1 escalation, Extended LTS firmware, and the Elite monitoring portal, active from the day of registration.

What FortiCare Elite Provides

Elite is Fortinet’s highest support tier for FortiGate platforms. Three capabilities are specific to Elite and are absent from both Essential and Premium:

  • 15-minute P1 escalation — a critical-severity case (network or security function down) triggers escalation to a Fortinet senior engineer within 15 minutes at any hour. This is the fastest contractual response commitment available in Fortinet’s support structure and directly reduces mean time to restore for outage-level events over the 5-year period.
  • Extended LTS firmware releases — the Long-Term Support track delivers security patches and critical bug fixes on a stable FortiOS branch past standard end-of-software-support. Over a 5-year contract, one or more FortiOS versions the FG-121G ships on will reach end-of-support; LTS keeps those branches patched without forcing unplanned major upgrades.
  • Elite monitoring portal — Fortinet-side visibility into device health, firmware version, and open support cases for the full 60-month term. In multi-site deployments, this supplements internal NOC tools with Fortinet’s own operational view of the registered appliance.

FortiCare Tier Comparison

This product is FortiCare Elite. The table below compares all three support tiers.

Feature Essential Premium Elite
P1 critical-issue response 4 hours 1 hour 15 minutes
Telephone & web support
Hardware RMA replacement Next business day Advanced next-day Advanced next-day
Priority RMA add-on eligibility
Firmware, tools & support portal
Extended LTS support & Elite monitoring portal

Who Buys the 5-Year Term

Five-year FortiCare Elite is the right match for FG-121G deployments locked into long operational cycles: core branch security appliances, primary edge gateways in SMB environments with limited IT resources, or any role where the hardware will stay in production for the full hardware lifecycle. Matching a 5-year Elite contract to a 5-year hardware deployment removes annual renewal overhead, locks in a per-year rate, and ensures the highest escalation priority is available throughout the entire service window without renegotiation.

Shorter terms are available for different planning horizons: 1-year (FC-10-F121G-284-02-12) for annual budget cycles or evaluation use, and 3-year (FC-10-F121G-284-02-36) for mid-cycle commitment with a review point before hardware refresh.

Activation and Delivery

DataCenter360.ca delivers FC-10-F121G-284-02-60 electronically. After payment, Fortinet’s contract fulfillment arrives at your order email within one business day. Register the key at support.fortinet.com under the FG-121G’s serial number. Coverage activates immediately on registration, and the 60-month term starts from that date.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with direct access to Fortinet’s software licensing catalog for Canadian and international customers. FortiCare Elite orders are electronic-only, with no shipping or import paperwork. If you are aligning a 5-year FortiCare Elite contract with a FortiGuard bundle purchase on the same FG-121G, reach out before checking out individually for consolidated processing and pricing.

What distinguishes the FG-121G from the FG-120G for support planning purposes?

The FortiGate 121G adds onboard SSD storage to the 120G platform, which is used primarily for local log retention and FortiOS features that benefit from on-device storage. For support planning, the FG-121G and FG-120G share the same FortiSP5 architecture and the same FortiCare tier structure. The practical difference is that FG-121G deployments in environments that rely on local log storage tend to have longer operational lifespans, making a 5-year support commitment a common fit. FortiCare Elite SKUs for each model are distinct and tied to the device’s serial number at registration.

How does Extended LTS firmware affect a 5-year deployment?

Over a 5-year support window, certain FortiOS minor versions will reach end-of-software-support. Without LTS access, this forces an upgrade to a newer major release, which typically requires change-approval, testing, and a maintenance window. Fortinet’s Long-Term Support track extends security and critical patches on a stable FortiOS branch past that end date, giving teams the flexibility to upgrade major versions on a planned schedule rather than reactively. For regulated environments or networks with formal change-approval processes, this is often a requirement, not an optional convenience.

Is FortiCare Elite separate from FortiGuard security subscriptions?

Yes. FortiCare Elite is a hardware support and firmware entitlement; it does not include FortiGuard intelligence services (IPS signatures, web filtering, antivirus, DNS filtering, application control). FortiGuard requires its own subscription — typically via a UTP or Enterprise bundle or individual FortiGuard SKUs. Both are commonly purchased together for a complete protection stack, but they are billed as separate line items with independent renewal cycles.

Can the 5-year term be renewed or extended before it expires?

Yes. Fortinet supports advance renewal, which means purchasing a new Elite term before the current one expires. The new term starts immediately after the existing one ends, maintaining uninterrupted coverage. Fortinet’s support portal sends expiry reminders, and DataCenter360.ca can also proactively flag upcoming renewal windows for customers who want to lock in pricing before the contract end date.

Is this subscription available to customers outside Canada?

Yes. FortiCare Elite licenses are software entitlements with no geographic restrictions on use. DataCenter360.ca fulfills electronically to customers in any country. The key registers in Fortinet’s global support portal under the FG-121G’s serial number, and the activation process is the same regardless of where the appliance is physically deployed.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-121G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F121G-284-02-60

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