Fortinet FortiGate 1800F Next Calendar Day Priority RMA, 1-Year (FC-10-F18HF-210-02-12)

A FortiGate 1800F protecting core network traffic cannot sit dark while a replacement part works its way through standard shipping. The FortiGate 1800F 1-Year Next Calendar Day Priority RMA (FC-10-F18HF-210-02-12) is the add-on that shortens that wait: it upgrades hardware replacement on this appliance to arrive the next calendar day, including weekends and holidays, in place of the standard next-business-day turnaround. It requires an active FortiCare Premium or FortiCare Elite contract on the same unit and runs for twelve months.

What this RMA add-on covers

Priority RMA is a courier-delivery upgrade layered on top of FortiCare’s included hardware replacement, not a support plan on its own. Next Calendar Day is the entry tier of Fortinet’s Priority RMA options: once a replacement is confirmed, Fortinet ships the part by courier to arrive the following calendar day, subject to the local country cutoff time. That is a meaningful step up from standard next-business-day RMA, which skips weekends and statutory holidays entirely. This SKU applies specifically to the FortiGate 1800F, a 2RU enterprise firewall rated at up to 198 Gbps firewall throughput and 17 Gbps NGFW throughput (Enterprise Mix), so it is aimed at deployments where a stalled appliance has real operational cost.

Who needs faster RMA on a 1800F

This add-on fits data center and campus-core teams running the 1800F as a primary or HA-paired firewall, where a Friday hardware failure otherwise means waiting until Monday for a replacement to ship. It also suits organizations with change-freeze windows or SLA commitments to internal business units that a weekend outage would breach. A single 1800F on a lightly used segment with a spare unit on the shelf may not need it; a production edge or core firewall usually does.

Activation and delivery

This is a license-only subscription tied to the FortiGate 1800F’s serial number; no hardware ships with this SKU. DataCenter360.ca delivers the activation code electronically, typically within 0 to 1 business days of order confirmation, and it can be applied from anywhere the appliance is registered in the FortiCare portal. Coverage starts once the code is applied and FortiCare validates the FortiGate 1800F already carries an active Premium or Elite contract, since Essential-tier devices are not eligible for any Priority RMA add-on.

Priority RMA levels vs. what’s included

Standard next-business-day RMA already comes bundled with FortiCare Premium and FortiCare Elite. Priority RMA options exist for teams that need faster or on-site turnaround than that baseline. Next Calendar Day is the lightest of the three add-ons; Four-Hour Courier and Four-Hour Courier with On-Site Engineer step up from there for appliances where even a one-day gap is unacceptable. The table below summarizes the base FortiCare support levels this add-on layers onto.

Buying from DataCenter360.ca

DataCenter360.ca issues this license as an authorized Fortinet Select Partner, with the activation key emailed once the order clears, no waiting on a physical shipment. If the 1800F’s existing FortiCare tier or the RMA response time needs rechecking before ordering, our team can confirm eligibility against the appliance’s serial number first.