Fortinet FortiGate 1800F Managed NOC Service, 5-Year (FC-10-F18HF-660-02-60)

A FortiGate 1800F handles a lot of traffic, and firewall policy on a box that size rarely stays static for long. The FortiGate 1800F 5-Year Managed FortiGate Service (FC-10-F18HF-660-02-60) puts Fortinet’s own NOC engineers on that workload: they handle initial device setup, ongoing network configuration, and policy change requests around the clock for five years. Subscription only, no hardware, delivered electronically to any country.

What this service covers

The Managed FortiGate service is a hands-on operations contract layered on top of standard FortiCare support. Over the five-year term, Fortinet’s NOC team performs:

• Device setup: initial configuration of the FortiGate 1800F, including base policy, interfaces, and routing, done by Fortinet staff rather than an in-house admin.
• Network and policy change management: ongoing firewall rule updates, object changes, and routing adjustments submitted through Fortinet’s managed service process, 24×7.
• Operational oversight: the NOC team works from Fortinet’s global Technical Assistance Centers, the same organization behind FortiCare, so changes are made by engineers who work inside FortiOS daily.

This is a staffing solution as much as a technical one: it offloads day-to-day firewall change work from an internal team that may not have a dedicated network security engineer on call at all hours.

Who needs the standalone service

This fits teams running a FortiGate 1800F at the network core or edge who don’t have 24×7 in-house firewall administration, along with organizations that want change requests handled by Fortinet directly rather than routed through a third-party MSP. It’s a common fit for lean IT departments, distributed sites managed centrally, and businesses scaling past what a single firewall administrator can cover on a rotating on-call schedule. It assumes the FortiGate 1800F itself and its FortiCare support are already in place; this service adds the managed-operations layer on top.

Managed NOC service vs. standard FortiCare support

FortiCare Essential, Premium, and Elite cover incident response, RMA, and firmware access when something breaks. The Managed FortiGate service goes further: instead of only reacting to tickets, Fortinet’s NOC actively makes the configuration and policy changes the network needs, on request, for the length of the term. Pairing this with FortiCare Premium or Elite on the same 1800F gives both the operational hands-on-keyboard coverage and the standard incident-response SLA. Organizations that only need someone to answer the phone when a device fails, without ongoing change management, are better served by FortiCare Premium or Elite alone rather than this managed service.

Activation and delivery

The service is issued electronically and tied to a specific FortiGate 1800F by serial number. Nothing ships. Once activated, onboarding with the Fortinet NOC team establishes the change request process for the full 5-year term. A valid, in-service FortiGate 1800F is required before activation.

Buying from DataCenter360.ca

We sell this managed service the same way we sell the appliance it protects: as an authorized Fortinet Select Partner, worldwide, with electronic delivery. If it’s not clear whether the 5-year term or a shorter one fits your renewal cycle better, or whether this should be paired with FortiCare Premium, ask before ordering and we’ll help you size it correctly.