Fortinet FortiGate 1800F-DC FortiCare Elite Support, 1-Year (FC-10-D18HF-284-02-12)

Some FortiGate deployments cannot afford a slow support queue. The FortiGate 1800F-DC 1-Year FortiCare Elite Support subscription (FC-10-D18HF-284-02-12) is Fortinet’s top per-device support tier: a 15-minute response commitment on critical issues, priority routing to senior engineers, and portal tools built for teams running the 1800F-DC in production. It is a subscription license only, registered to one FortiGate 1800F-DC by serial number, with no hardware included and electronic delivery anywhere in the world.

What FortiCare Elite covers

Elite sits above FortiCare Premium and FortiCare Essential in Fortinet’s per-device support lineup. For the FortiGate 1800F-DC, this subscription activates for twelve months:

• 15-minute response on critical issues and 2-business-hour response on non-critical cases, both handled by Fortinet’s most senior available technical staff.
• 24×7 global technical support by phone and web, backed by 1,900+ NSE and industry-certified engineers across 20 support centers.
• Standard RMA (Advanced Replacement) hardware coverage, with eligibility to add Priority or Secure RMA on top if faster or more discreet replacement logistics are needed.
• 18-month Extended End-of-Engineering-Support (E-EoES) on eligible long-term-support releases, plus access to the FortiCare Elite Portal, a device insights and monitoring view that flags security and health recommendations for the unit.
• Standard firmware updates, online support tools, and the asset management portal, included at every FortiCare tier.

FortiCare Elite vs. Premium vs. Essential

This subscription is the Elite tier for the FortiGate 1800F-DC. Here is how the three per-device support levels compare:

Premium and Essential support for the FortiGate 1800F-DC are available as separate subscriptions if Elite’s response times and portal access are more than a deployment needs.

Who runs Elite on an 1800F-DC

The FortiGate 1800F-DC typically sits at the core of a data center or campus edge, so downtime tends to carry a real cost. Elite fits teams that need a firm 15-minute commitment on critical tickets, want direct phone access to senior Fortinet engineers rather than a web-only queue, and value the Elite Portal’s proactive device health view for a unit this central to the network. It also suits contracts where the extended 18-month LTS window matters for a long refresh cycle.

Activation and delivery

The subscription is issued electronically and tied to the serial number of the FortiGate 1800F-DC it is registered against. Nothing physical ships. Once activated, the unit’s support entitlement, RMA eligibility, and Elite Portal access update immediately for the 12-month term, and can be renewed before expiry to avoid a coverage gap.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and processes FortiCare license orders for customers in Canada and abroad. If Elite is more coverage than a particular 1800F-DC deployment needs, we can help compare it against Premium before checkout. Every license sold is genuine and issued directly against Fortinet’s licensing systems.