Fortinet FortiGate 1800F-DC FortiCare Elite Support, 5-Year (FC-10-D18HF-284-02-60)

High-throughput data center firewalls rarely get a second chance when something goes wrong at 2 a.m. The FortiGate 1800F-DC 5-Year FortiCare Elite Support Service (FC-10-D18HF-284-02-60) puts a 15-minute critical-issue response, advanced hardware replacement, and Fortinet’s top support tier behind a 1800F-DC for five years. Subscription license only, no hardware included, delivered electronically to any country.

What FortiCare Elite covers on the 1800F-DC

Elite is the top of Fortinet’s three per-device support tiers, and for a chassis-class platform like the 1800F-DC the gap between tiers matters. Elite adds:

• 15-minute response on critical issues and 2-business-hour response on non-critical tickets, the fastest SLA Fortinet offers per device.
• Advanced hardware replacement (Standard RMA), with the model still eligible for the optional Priority RMA add-on if 4-hour or next-day parts delivery is needed on top of this base coverage.
• 18-month Extended End-of-Engineering-Support (E-EoES) for products on a long-term-support release, buying extra runway before a forced upgrade.
• The FortiCare Elite Portal, a device insights and monitoring view (FortiGate-only) that surfaces health and security recommendations proactively instead of waiting for a ticket.
• Full web and telephone support, online tools, firmware updates, and the Asset Management Portal, same as Premium and Essential.

FortiCare support tiers compared

The 1800F-DC can run on any of the three per-device tiers; this SKU is the Elite tier. Here is how the three stack up:

Who runs the 1800F-DC on Elite

Elite fits a 1800F-DC deployed as core or edge enforcement in a data center where an outage carries real business cost: colocation firewalls, DC interconnect security, or any environment with a change window measured in minutes rather than hours. Teams that already run Premium and want a shorter SLA, or that need the 18-month LTS extension to line up a migration on their own schedule, are the typical upgrade path onto this tier.

Activation and worldwide delivery

The license activates against the serial number of the FortiGate 1800F-DC it protects. Fortinet issues the certificate electronically and the entitlement appears in the FortiCare portal within minutes of order confirmation, with no physical shipment involved. Because delivery is electronic, this service is available to a 1800F-DC deployed anywhere in the world, not only Canada.

Buying FortiCare Elite from DataCenter360.ca

DataCenter360.ca issues FortiCare licensing as an authorized Fortinet Select Partner, and the 5-year term here locks in the current rate instead of renewing annually at whatever list price looks like three years from now. If a shorter commitment or a different support tier suits the deployment better, our team can walk through the 1-year and 3-year terms alongside Premium before checkout.