Fortinet FortiGate 1800F-DC Next Calendar Day Priority RMA Service, 5-Year (FC-10-D18HF-210-02-60)

A FortiGate 1800F-DC running in a carrier or central-office rack usually isn’t sitting next to a spare box on a shelf. When that firewall goes down, the clock that matters is how fast a replacement lands on-site, not how fast a ticket gets acknowledged. FC-10-D18HF-210-02-60 is the 5-year Next Calendar Day Priority RMA add-on for the FortiGate 1800F-DC (FC-10-D18HF-210-02-60), and it exists specifically to shrink that window.

What this service covers

This SKU is a Priority RMA (PRMA) add-on, not a support tier by itself. It sits on top of an active FortiCare Premium or FortiCare Elite contract for the same 1800F-DC and swaps the standard next-business-day replacement for Next Calendar Day delivery, including weekends and holidays where the option is available in-country. Once a failure is confirmed, Fortinet ships the replacement unit by courier so it arrives the following calendar day rather than waiting for the next business day. The term here is 5 years, matched to a device that’s expected to stay in production for a while.

Who needs this level of coverage

This is the right add-on for 1800F-DC deployments where downtime has a real cost: telecom central offices, carrier edge, colocation sites, and any environment where the appliance sits behind restricted physical access and a weekend outage can’t just wait until Monday. High-availability pairs still benefit, since restoring full redundancy quickly after a failure matters even when the standby unit is carrying traffic. Sites with same-day access to spares or a comfortable maintenance window can usually stay on the standard next-business-day RMA included with FortiCare Premium and skip this add-on.

The Priority RMA add-on eligibility row is the one that matters for this SKU: it’s only available on top of Premium or Elite, which is why the product isn’t sold standalone against an Essential contract.

Activation & delivery

FC-10-D18HF-210-02-60 is a license, not hardware. There’s no box to ship: DataCenter360.ca issues the entitlement electronically and it registers against the 1800F-DC’s serial number in the FortiCare portal, typically same day. Once it’s active, opening an RMA case for that device automatically routes to the Next Calendar Day courier process instead of the standard next-business-day queue. Because delivery is electronic, this license is available to FortiGate 1800F-DC owners anywhere Fortinet supports Priority RMA logistics, not just Canada.

This add-on vs. the base FortiCare RMA

FortiCare Premium and Elite already include next-business-day advanced replacement at no extra cost, so this SKU is purely about compressing that timeline further and covering weekends and holidays. Organizations that also need faster on-site engineering support (rack-and-cable, not just courier drop-off) should look at the Four-Hour Courier with On-Site Engineer option instead; organizations with strict data-retention requirements around failed hardware should look at Secure RMA. Next Calendar Day is the middle ground: faster than the standard included RMA, without the added cost of an on-site technician.

Buying FC-10-D18HF-210-02-60 from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca issues this license the same day it’s ordered, with the entitlement applied directly to the 1800F-DC’s FortiCare record. If the underlying FortiCare Premium or Elite contract on this device needs renewing at the same time, or if a shorter or longer RMA term fits the budget cycle better, our team can bundle the paperwork into a single order.