Original price was: CAD$11,748.41.CAD$9,373.73Current price is: CAD$9,373.73.
A FortiGate 1800F-DC already covered under FortiCare Premium can be moved to FortiCare Elite without a hardware swap or a lapse in coverage. FC-10-D18HF-204-02-36 is the 3-year subscription that performs that upgrade, replacing the Premium SLA on file with Elite’s faster response times and expanded portal access for the length of the term.
Ordering this SKU converts an active FortiCare Premium contract on a FortiGate 1800F-DC to FortiCare Elite for 3 years. Once applied, Fortinet’s Technical Assistance Centers treat the device under Elite response commitments: critical-issue response drops from Premium’s 1 hour to 15 minutes, and non-critical response tightens from next-business-day to 2 business hours. Elite also unlocks the FortiCare Elite Portal (Fortinet’s Proactive Device Insights dashboard, available for FortiGate devices only) and adds 18 months of Extended End-of-Engineering-Support on qualifying long-term-support releases, giving the appliance more runway before a forced refresh.
This upgrade moves the 1800F-DC from the middle tier to the top tier of Fortinet’s per-device support ladder. The table below summarizes what changes:
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace only | Standard (Advanced Replacement) | Standard (Advanced Replacement) |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Teams running an 1800F-DC as a core data-center or edge firewall, where a support gap of even an hour is expensive, are the typical buyer. The 15-minute critical response and the 2-hour non-critical SLA matter most for organizations that can’t tolerate a next-business-day wait on a device carrying production traffic. IT groups already on Premium who want the Elite Portal’s device health visibility, or who are trying to stretch a unit’s usable life past its normal end-of-support date, also fit this upgrade.
This is a license SKU with no physical shipment. DataCenter360.ca delivers the registration contract and activation code electronically, typically within 0-1 business days of order confirmation, and the upgrade is applied against the device’s existing FortiCare Premium contract in the FortiCare portal using its serial number. Because delivery is digital, the license activates the same way for a buyer in Toronto or Singapore; the FortiGate 1800F-DC hardware itself remains a Canada-only shipment, but licensing here is available worldwide.
We process FortiCare upgrade orders as a Fortinet Select Partner, matching the SKU to the exact device model and current contract status before checkout so the upgrade lands on the right serial number the first time. If you’re unsure whether your 1800F-DC is currently on Premium or need help confirming contract dates, our team can verify eligibility before you order.
FC-10-D18HF-204-02-36 is licensed specifically for the FortiGate 1800F-DC. The standard (non-DC) 1800F uses a separate SKU family; check your device’s exact model number before ordering.
Yes. This SKU upgrades an existing FortiCare Premium entitlement to Elite; it does not create new coverage on a device with no active contract. Confirm your current FortiCare level in the support portal before ordering.
15 minutes for critical-severity issues and 2 business hours for non-critical issues, versus 1 hour and next-business-day under Premium. Elite also adds the FortiCare Elite Portal for FortiGate device insights and 18 months of extended LTS support on qualifying releases.
Yes. This is an electronically delivered subscription, so it can be purchased and activated worldwide regardless of where the FortiGate 1800F-DC hardware was originally shipped.
Yes. Both Premium and Elite are eligible for the optional Priority RMA add-on for faster hardware replacement; it’s sold as a separate line and stacks with either support tier.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1800F-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-D18HF-204-02-36 |
Sorry, no reviews match your current selections
