Fortinet FortiGate 1800F-DC FortiCare Premium to Elite Upgrade, 1-Year (FC-10-D18HF-204-02-12)

A FortiGate 1800F-DC running FortiCare Premium already gets 24x7x365 support with a one-hour response window on critical issues, but some deployments need faster. FC-10-D18HF-204-02-12 is the 1-year add-on that upgrades an existing Premium subscription to FortiCare Elite on a FortiGate 1800F-DC: a support-tier upgrade only, no hardware and no new license class, layered on top of a Premium term you already hold.

What the upgrade covers

Applying this upgrade for one year moves the device’s support entitlement from Premium to Elite for that term:

• Critical-issue response cut from 1 hour to 15 minutes, and non-critical response from next-business-day to 2 business hours
• Access to the FortiCare Elite Portal, a Proactive Device Insights view with recommendations for improving security and device health (FortiGate-only feature)
• 18-month Extended End-of-Engineering-Support (E-EoES) for products on long-term-supported (LTS) releases, giving more runway before a forced upgrade
• Handling by Fortinet’s most senior technical resources, on top of the Standard RMA (Advanced Replacement) and telephone support already included in Premium

Premium vs. Elite on the 1800F-DC

This upgrade is the difference between the two tiers. The table below summarizes what changes when a 1800F-DC moves from Premium to Elite, alongside Essential for reference:

Who needs this

This upgrade tends to land on 1800F-DCs already running a mid-size to large deployment, where the difference between a one-hour and a fifteen-minute critical response actually matters operationally: central-office and telco-cabinet installs where the 1800F-DC’s DC power supply is required, or any network core where downtime carries a real cost. It’s also a fit for teams that want the Elite Portal’s proactive device health view without re-buying a fresh license from scratch.

Activation and delivery

The upgrade is issued electronically and applied to the specific FortiGate 1800F-DC by serial number. It requires an active, valid FortiCare Premium subscription already registered on that device; it cannot be applied to a device with no support contract or one running Essential. Once activated, there’s nothing to ship and no reinstall required, the support tier simply changes for the remainder of the term.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, and we sell and license Fortinet gear to customers worldwide. If you’re not sure whether your 1800F-DC’s current Premium term lines up with this upgrade, or whether Elite is worth it for your deployment, our team can confirm before you check out. Checkout is fully secured, and the upgrade activates the same day.