Original price was: CAD$19,580.68.CAD$15,622.88Current price is: CAD$15,622.88.
A five-year FortiCare Premium contract on a FortiGate 1800F-DC eventually runs into a ceiling: one-hour response on critical tickets is solid, but it stops short of the fastest SLA Fortinet offers. FC-10-D18HF-204-02-60 is the paid upgrade path that moves that same device from Premium to Elite support for a full five-year term, without touching hardware or replacing the existing contract.
This SKU raises an already-active FortiCare Premium entitlement on a FortiGate 1800F-DC to FortiCare Elite for five years. The device keeps its 24x7x365 support, but critical-issue response drops from one hour to fifteen minutes and non-critical response tightens to two business hours. Elite also unlocks the Proactive Device Insights portal (a unified health and recommendation view exclusive to FortiGate) and an Extended End-of-Engineering-Support window of 18 months on qualifying long-term-support releases, useful for a core-network firewall that stays in production well past a typical refresh cycle.
Data-center and DC-power deployments running a FortiGate 1800F-DC as a primary or edge firewall are usually the ones that outgrow Premium first — the device sits in the critical path, and a 15-minute response window matters more than a one-hour one when the box in question is protecting core infrastructure. Teams that already standardized on Elite for their other FortiGate appliances, or that need the extended LTS runway before a hardware refresh is budgeted, are the other common buyer.
Like every FortiCare license, this upgrade ships electronically: DataCenter360.ca emails the license certificate and registration instructions after checkout, and the upgrade applies against the device’s existing FortiCare Premium contract on the Fortinet support portal. No hardware moves, and there’s no shipping wait — it is available to any country, though the underlying FortiGate 1800F-DC hardware itself remains a Canada-only shipment for us.
This upgrade takes a device from the middle tier to the top. Here’s the summarized comparison across all three FortiCare levels:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace | Standard (Advanced Replacement) | Standard (Advanced Replacement) |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
DataCenter360.ca is a Fortinet Select Partner, and license SKUs like this one are processed the same day: the order confirms, the certificate is issued against the device’s existing serial number, and the upgrade is active on the Fortinet portal without a support ticket in between. If the 3-year or 1-year term fits the renewal cycle better, both are in stock under the same FC-10-D18HF-204 family.
Yes. This SKU is an upgrade, not a standalone support plan — it requires an active FortiCare Premium entitlement on the same FortiGate 1800F-DC serial number. If the device only has Essential support, contact us first so the term and starting tier line up correctly.
Critical-issue response time drops from Premium’s one hour to Elite’s 15 minutes, non-critical response tightens to two business hours, and the device gains access to the Elite Proactive Device Insights portal plus an 18-month Extended End-of-Engineering-Support window on qualifying LTS releases.
Yes. FortiCare licensing is a worldwide, electronically delivered entitlement — it isn’t restricted by country. Only the physical FortiGate 1800F-DC hardware ships Canada-only from DataCenter360.ca.
Electronically. Once payment clears, DataCenter360.ca issues the license certificate by email, and the upgrade is registered against the device’s serial number on the Fortinet support portal — typically same business day, no hardware or shipping involved.
Yes. The same Premium-to-Elite upgrade is also sold in 1-year (FC-10-D18HF-204-02-12) and 3-year (FC-10-D18HF-204-02-36) terms for the FortiGate 1800F-DC, both in stock alongside this 5-year option.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1800F-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-D18HF-204-02-60 |
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