Fortinet FortiGate 1801F Secure RMA Service, 1-Year (FC-10-F18F1-301-02-12)

Some security teams can’t sign off on a failed appliance leaving the building with its storage intact. The FortiGate 1801F 1-Year Secure RMA Service subscription (FC-10-F18F1-301-02-12) is built for that scenario: it keeps the defective FortiGate 1801F, and the SSD media inside it, on your premises while Fortinet ships the replacement unit. It’s a license only, no hardware changes hands, and activation is fully electronic to any country.

What this service covers

• Non-return of defective hardware: when a FortiGate 1801F fails, the unit stays on-site rather than being shipped back to Fortinet for inspection or disposal.
• Chain-of-custody protection: aimed at organizations that can’t risk configuration data, keys, or logs leaving the facility on a piece of failed storage media.
• Layered on top of FortiCare: Secure RMA rides on top of the advanced-replacement RMA already bundled with an active FortiCare Premium or Elite contract; it’s an add-on, not a substitute for that base support.
• One-year term bound to the FortiGate 1801F’s serial number for the life of the subscription.

Who needs Secure RMA on a 1801F

The FortiGate 1801F is a high-end NGFW deployed at data-center core and campus-edge points, carrying dense east-west and internet-facing traffic. Deployments at that level often sit under PCI-DSS, government data-handling rules, or an internal security policy that flatly prohibits returning failed storage to a vendor. Secure RMA closes that gap for a modest add-on cost against the risk of an unaccounted-for failed unit leaving the data center. Country-level availability can vary, so confirm eligibility with your account team before ordering.

Activation and delivery

Secure RMA doesn’t stand alone; it requires an active FortiCare Premium or Elite contract already registered against the same FortiGate 1801F. Once both are active, a hardware failure triggers advanced replacement without Fortinet needing the failed unit returned. Nothing physical ships with this subscription itself; it’s applied electronically to the appliance’s serial number, typically within one business day of purchase.

RMA options at a glance

Here’s how hardware replacement differs across the three FortiCare support tiers for the FortiGate 1801F. Secure RMA layers onto whichever of the Premium or Elite rows applies to your contract.

Buying from DataCenter360.ca

DataCenter360.ca issues this license electronically against your FortiGate 1801F’s serial number, so there’s no shipping timeline to plan around no matter where your data center is located. A 1-year term suits a renewal cycle that runs annually; the 3-year and 5-year Secure RMA options for the same platform are also in stock if you’d rather lock in a longer horizon. If your priority is faster hardware turnaround rather than non-return handling, look at the 4-Hour Priority RMA line for the FortiGate 1801F instead.