Fortinet FortiGate 1801F Secure RMA Service, 3-Year (FC-10-F18F1-301-02-36)

Some organizations can’t have a failed appliance’s storage leave the building, full stop. If that’s the compliance bar your FortiGate 1801F sits behind, the FortiGate 1801F 3-Year Secure RMA Service subscription (FC-10-F18F1-301-02-36) is the add-on that keeps the failed hardware on your premises while Fortinet ships the replacement. It’s a license only, no hardware changes hands, and delivery is fully electronic to any country.

What this service covers

• Non-return of defective hardware: when a FortiGate 1801F fails, you keep the unit (and the SSD media inside it) on-site instead of shipping it back to Fortinet for inspection.
• Chain-of-custody protection: built for teams that can’t risk configuration data, keys, or logs leaving the facility on a piece of failed storage.
• Layered on top of FortiCare: Secure RMA rides on top of the advanced-replacement RMA already included with an active FortiCare Premium or Elite contract; it doesn’t stand in for that base support.
• Three-year term bound to the FortiGate 1801F’s serial number for the life of the subscription.

Who needs Secure RMA on a 1801F

The FortiGate 1801F is a high-end NGFW built for data-center core and campus-edge deployments handling significant east-west and internet-facing traffic. Environments at that scale usually carry compliance frameworks, PCI-DSS, government data-handling rules, or internal security policy, that explicitly forbid returning failed storage media to a vendor. Secure RMA closes that gap for a modest add-on cost relative to the exposure of an unaccounted-for failed unit leaving your data center. Availability can vary by country, so confirm eligibility before ordering.

Activation and delivery

Secure RMA is an add-on, not a stand-alone plan: it requires an active FortiCare Premium or Elite contract already registered against the same FortiGate 1801F. Once both licenses are active, a hardware failure triggers advanced replacement without Fortinet needing the failed unit returned. The subscription itself ships nothing physical; it’s applied electronically to the appliance’s serial number, typically within one business day of purchase.

RMA options at a glance

Here’s how hardware replacement differs across the three FortiCare support tiers for the FortiGate 1801F. Secure RMA layers onto whichever of the Premium or Elite rows already applies to your contract.

Buying from DataCenter360.ca

DataCenter360.ca issues this license electronically against your FortiGate 1801F’s serial number, so there’s no shipping wait to plan around, wherever your data center sits. If the 3-year term doesn’t line up with your renewal cycle, the 1-year and 5-year Secure RMA options are also in stock, and if what you actually need is faster hardware turnaround rather than non-return handling, the 4-Hour Priority RMA line for the same platform is worth a look before you check out.