Original price was: CAD$30,462.44.CAD$24,305.14Current price is: CAD$24,305.14.
A FortiGate 1801F protecting a data center edge or campus core cannot sit dark while a replacement part works its way through standard shipping. FC-10-F18F1-211-02-36 adds four-hour courier delivery to the FortiGate 1801F’s RMA coverage for three years, so a failed unit gets a replacement on-site the same day, not the next business day.
This is the Priority RMA (PRMA) add-on for the FortiGate 1801F: a courier delivers a replacement chassis to the customer’s site within four hours of a confirmed exchange, seven days a week including weekends and holidays. It sits on top of the base RMA already included with a FortiCare Premium or FortiCare Elite contract, upgrading the delivery window from next-business-day to four-hour. The subscription runs for three years and is licensed to the FortiGate 1801F unit’s serial number.
Four-hour RMA earns its keep wherever the FortiGate 1801F is a single point of failure or where an outage carries real financial weight: data center peering points, MSP core sites, financial or healthcare edges under strict uptime SLAs. If the 1801F sits in a high-availability pair, most teams still buy priority RMA on both units so a second failure during the repair window doesn’t leave the environment exposed. Sites that can tolerate a next-business-day swap, or that already run HA with spare parts on hand, are usually better served by the Next Calendar Day RMA tier instead.
Priority RMA add-ons require an active FortiCare Premium or FortiCare Elite contract; FortiCare Essential customers are not eligible. The table below summarizes what each FortiCare tier includes before the four-hour add-on is layered on top.
| Included Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
This is a license, not a physical part. After checkout, DataCenter360.ca sends the activation contract number by email; the customer (or their partner) registers it against the FortiGate 1801F’s serial number in the FortiGate Cloud / support portal, and Fortinet’s RMA system recognizes the four-hour entitlement on the next claim. There’s no hardware to ship and no waiting on freight: delivery is electronic and typically same-day.
Fortinet sells four Priority RMA levels for the FortiGate 1801F: Next Calendar Day courier, this four-hour courier tier, four-hour courier with an on-site engineer who racks and cables the replacement, and Secure RMA for sites that can’t let a failed unit leave the building. Four-hour courier is the middle ground: faster than next-day, without paying for an engineer dispatch when in-house staff can handle the swap themselves.
DataCenter360.ca is a Fortinet Select Partner, and this RMA license is available to any organization running a FortiGate 1801F, wherever they’re located; licensing is worldwide and delivered electronically the same day. Reach out if you’re not sure whether four-hour or next-calendar-day fits your environment, or if you need the underlying FortiCare Premium/Elite contract added to the order.
No. FC-10-F18F1-211-02-36 is a subscription license that upgrades the FortiGate 1801F’s existing RMA entitlement to a four-hour courier delivery window. It’s activated against the unit’s serial number and delivered electronically, worldwide, on the day of purchase.
You’ll need an active FortiCare Premium or FortiCare Elite contract on the FortiGate 1801F for the four-hour add-on to apply; FortiCare Essential does not qualify for Priority RMA. DataCenter360.ca can quote the FortiCare contract alongside this add-on if it isn’t already in place.
Both deliver a replacement part within four hours. This SKU is courier-only: your team racks and cables the new unit. The on-site engineer variant adds a Fortinet-dispatched technician who performs the swap and removes the defective part, for sites without staff on hand to do it themselves.
Yes. Priority RMA options, including this four-hour tier, cover weekends and holidays, subject to country-level courier availability. Coverage can vary by region, so confirm local availability with DataCenter360.ca before relying on it for a specific site.
The four-hour RMA entitlement lapses at the end of the three-year term and the FortiGate 1801F falls back to whatever base RMA level its FortiCare contract provides. Renew before expiry, or step up to a 5-year term, to keep the four-hour delivery window uninterrupted.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1801F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F18F1-211-02-36 |
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