Fortinet FortiGate 1801F 4-Hour Hardware Delivery RMA, 5-Year (FC-10-F18F1-211-02-60)

A hardware fault on a FortiGate 1801F under heavy production load turns a shipping timeline into downtime. The 5-Year 4-Hour Hardware Delivery Priority RMA Service (FC-10-F18F1-211-02-60) gets a replacement chassis to the registered install address within four hours of a confirmed fault, for five years, riding on top of an active FortiCare Premium or FortiCare Elite contract. No standard courier queue, no next-business-day wait: the part moves the moment the fault is confirmed.

What this service covers

Once FortiCare confirms a hardware failure on the 1801F, Fortinet ships a replacement unit direct to the registered site, targeting a 4-hour delivery window in covered regions. Installation and cabling remain the customer’s responsibility here; this tier is hardware-delivery only, without the field engineer that the -212- add-on includes. It still sits well above standard next-business-day RMA, which is the right fit for sites that can swap a unit themselves but cannot tolerate a full day of exposure.

The service requires the FortiGate 1801F to carry an active FortiCare Premium or FortiCare Elite contract for the same term. It is an add-on to that base support, not a replacement for it.

Who needs this add-on

This tier suits teams with the in-house skill to rack and cable a replacement 1801F themselves but who cannot wait through a standard shipping cycle: data center operations staff, colocation sites with on-call network engineers, or any location where a technician is already on-site for other reasons. If nobody local can perform the physical swap, the -212- onsite-engineer variant is the better fit. If the 1801F sits in an HA pair with a second unit carrying the load during a failure, next-business-day RMA is often sufficient and considerably cheaper.

Fortinet’s hardware-response scope varies by FortiCare tier. The table below summarizes what each tier includes and where this Priority RMA add-on fits:

Premium and Elite both qualify this 4-hour delivery RMA as an add-on; Elite’s advantage is a tighter critical-issue response window on the base contract, not a faster shipment on this specific service.

Activation and delivery

Nothing physical ships at purchase. This is a service registration against the FortiGate 1801F’s serial number, activated alongside the existing FortiCare Premium or Elite contract for a matching 5-year term. Coverage starts once Fortinet confirms the registration, and it stays tied to that serial for the life of the term. Keep the base FortiCare contract current: this RMA add-on lapses if that underlying support expires first.

Buying from DataCenter360.ca

We match this add-on against the exact serial number on file so the priority tier lines up with the FortiCare contract already covering the unit. Not sure which RMA tier your 1801F needs, or whether the base contract qualifies for this add-on? Send us the serial and we’ll confirm before you order. DataCenter360.ca is an authorized Fortinet Select Partner, and checkout here is fully secured.