Fortinet FortiGate 1801F-DC Secure RMA Service, 1-Year (FC-10-D18F1-301-02-12)

A failed FortiGate 1801F-DC in a data center rack is not something you want to ship back before a replacement shows up, especially when that box still holds live configuration on its solid-state storage. Secure RMA solves that specific problem: DataCenter360.ca dispatches a replacement 1801F-DC and you keep the defective unit on-site, so nothing carrying your policies, certificates, or network layout ever leaves the building.

What This Secure RMA Service Covers

FC-10-D18F1-301-02-12 is a 1-year subscription add-on for the FortiGate 1801F-DC. Fortinet’s hardware stores configuration data on solid-state media that cannot be field-removed without voiding the warranty, which is why a standard return-and-replace RMA is a data-handling risk for organizations with strict physical-security requirements (finance, government, healthcare, defense contractors). Secure RMA removes that risk: the defective 1801F-DC never has to leave your premises, and Fortinet still ships the replacement hardware.

Support Tiers & RMA Eligibility

Secure RMA is an add-on, not a standalone contract. It layers onto an active FortiCare Premium or Elite support subscription on the 1801F-DC, since Fortinet’s Priority RMA options (including Secure RMA) are only available to devices already covered under Advanced Replacement service:

Who Needs Secure RMA on a 1801F-DC

The 1801F-DC sits at the high-performance end of the FortiGate 1800F series and typically runs in a colocation facility, telco data center, or a customer’s own secured server room, often on DC power feeds where standard AC racks aren’t practical. Teams running that class of deployment usually operate under a compliance mandate (PCI-DSS, HIPAA, FedRAMP-adjacent contracts, or internal data-sovereignty policy) that treats any device leaving the premises, even a dead one, as a data-exposure event. Secure RMA is built for exactly that scenario: keep the hardware, get the replacement, stay compliant.

Activation & Delivery

This is a license only, no hardware ships with this SKU. After purchase, DataCenter360.ca applies the entitlement to the 1801F-DC’s serial number in the Fortinet support portal within one business day, and the term clock starts from activation. Coverage is electronic and available to any country your account is registered in; there’s no physical component to deliver.

Secure RMA vs. Standard Priority RMA

Fortinet also sells Next Calendar Day, 4-Hour Courier, and 4-Hour Courier + On-Site Engineer Priority RMA add-ons for the 1801F-DC, all of which require the customer to return the failed unit once the replacement arrives. Secure RMA is the only option in that lineup that removes the return requirement entirely. If your primary concern is speed, one of the courier-based options may fit better; if the priority is keeping hardware (and the data on it) in-house, Secure RMA is the correct pick.

Buying Secure RMA Coverage from DataCenter360.ca

DataCenter360.ca provisions Secure RMA entitlements directly against your FortiGate 1801F-DC serial number as a Fortinet Select Partner, and we can also confirm whether your existing FortiCare tier qualifies before you check out. Multi-year terms are available if you’re standardizing coverage across a longer hardware refresh cycle.